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Version firmware mismatched
2322 39 2018-11-13
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ammore
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Flight distance : 307182 ft
Italy
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After upload to last firmware by dji assistant, dji go 4 shows me that version firmware mismatched and aircraft precision data base is 00.00.00.00 also if I upload data more and more times.. Please help me and sorry for my english
2018-11-13
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DJI Tony
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Hi, sorry for the troubles that it caused. I would like to ask if you manage to update the aircraft and the RC to the latest firmware version? Did you try to uninstall and re-install the application? Please sync the flight records and save important files before deleting the app. Kindly keep us posted on the latest progress. Thank you for the support.
2018-11-13
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ALABAMA
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Sounds like he didn't update the RC, or battery.
2018-11-13
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ammore
lvl.2
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DJI Tony Posted at 11-13 14:50
Hi, sorry for the troubles that it caused. I would like to ask if you manage to update the aircraft and the RC to the latest firmware version? Did you try to uninstall and re-install the application? Please sync the flight records and save important files before deleting the app. Kindly keep us posted on the latest progress. Thank you for the support.

Yes I update to last version..
No I can t try to unistall dji go 4..
I ve deleted fly recoeds
2018-11-13
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ammore
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ALABAMA Posted at 11-13 15:12
Sounds like he didn't update the RC, or battery.

How could update them?
2018-11-13
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ammore
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ALABAMA Posted at 11-13 15:12
Sounds like he didn't update the RC, or battery.

How could update them?
2018-11-13
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Nebuchadnezzar
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2018-11-13
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Nebuchadnezzar
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ammore the video above will teach you to update Aircraft . Remote Controler and batteries
2018-11-13
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ammore
lvl.2
Flight distance : 307182 ft
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DJI Tony Posted at 11-13 14:50
Hi, sorry for the troubles that it caused. I would like to ask if you manage to update the aircraft and the RC to the latest firmware version? Did you try to uninstall and re-install the application? Please sync the flight records and save important files before deleting the app. Kindly keep us posted on the latest progress. Thank you for the support.

Yes I update to last version..
I ve unistalled dji go 4..
I ve deleted fly recoeds but firmware mismatched and aircraft fly precision data always show 00.00.00.00 despite I ve uploaded them more and more times.. Heeeeeelp me
Screenshot_20181114-171622.png
Screenshot_20181114-164117.png
IMG_20181114_170619.jpg
IMG_20181114_165016.jpg
2018-11-14
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Nebuchadnezzar
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Try format Sd Card and try the process again
2018-11-14
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ammore
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Nebuchadnezzar Posted at 11-14 09:46
Try format Sd Card and try the process again

i've already format sd card... i va to do it again.. but i have to refresh also firmware again?
2018-11-14
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Nebuchadnezzar
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ammore The Dji Go app will tel, you if it is needed
2018-11-14
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Nebuchadnezzar
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hope it solve the problem
2018-11-14
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DJI Tony
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ammore Posted at 11-14 08:29
Yes I update to last version..
I ve unistalled dji go 4..
I ve deleted fly recoeds but firmware mismatched and aircraft fly precision data always show 00.00.00.00 despite I ve uploaded them more and more times.. Heeeeeelp me

Hi, sorry for the late response. Please try to restore the factory defaults and refresh the firmware of your drone using the DJI Assistant 2 to see if the error message would persist. Please refer to the link below. Thank you for the support.

https://www.dji.com/phantom-4-pro/info#downloads
2018-11-14
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Nebuchadnezzar
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Alternatively, you can connect the DJI Assistant 2 to refresh the firmware.

2018-11-14
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ammore
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DJI Tony Posted at 11-14 10:39
Hi, sorry for the late response. Please try to restore the factory defaults and refresh the firmware of your drone using the DJI Assistant 2 to see if the error message would persist. Please refer to the link below. Thank you for the support.

https://www.dji.com/phantom-4-pro/info#downloads

I ve already done it 3 times.. I ll do it again tomorrow... My p4p doesn t work and doesn t take off
2018-11-14
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Punchbuggy
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ammore Posted at 11-14 14:20
I ve already done it 3 times.. I ll do it again tomorrow... My p4p doesn t work and doesn t take off

Well, from your screen shot, what's clear is that you Haven't updated the firmware on either your P4P nor your RC. The version levels displayed are three releases ago (June 2017).

I suggest you follow the video instructions for how to use Assistant 2 with a PC to update the craft, and then update the controller. The No-fly databases on the craft and the app (on the phone) can be updated as instructed following.
2018-11-14
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Punchbuggy
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ammore Posted at 11-14 14:20
I ve already done it 3 times.. I ll do it again tomorrow... My p4p doesn t work and doesn t take off

Well, from your screen shot, what's clear is that you Haven't updated the firmware on either your P4P nor your RC. The version levels displayed are three releases ago (June 2017).

I suggest you follow the video instructions for how to use Assistant 2 with a PC to update the craft, and then update the controller. The No-fly databases on the craft and the app (on the phone) can be updated as instructed following.
2018-11-14
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ammore
lvl.2
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DJI Tony Posted at 11-14 10:39
Hi, sorry for the late response. Please try to restore the factory defaults and refresh the firmware of your drone using the DJI Assistant 2 to see if the error message would persist. Please refer to the link below. Thank you for the support.

https://www.dji.com/phantom-4-pro/info#downloads

it is as if he could not write and update the database data despite the procedure is successful! always proposes the same update in loop ..
I made factory data reset, formatted sd card, firmware refresh .. and always something ... FIRMWARE MISMATCHED AND PRECISION FLY DATABASE AIRCRAFT 00.00.00.00
Heeeeeeelp meee
2018-11-15
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ammore
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Punchbuggy Posted at 11-14 15:34
Well, from your screen shot, what's clear is that you Haven't updated the firmware on either your P4P nor your RC. The version levels displayed are three releases ago (June 2017).

I suggest you follow the video instructions for how to use Assistant 2 with a PC to update the craft, and then update the controller. The No-fly databases on the craft and the app (on the phone) can be updated as instructed following.

it is as if he could not write and update the database data despite the procedure is successful! always proposes the same update in loop ..
I made factory data reset, formatted sd card, firmware refresh .. and always something ... FIRMWARE MISMATCHED AND PRECISION FLY DATABASE AIRCRAFT 00.00.00.00
Heeeeeeelp meee
2018-11-15
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Nebuchadnezzar
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ammore I would try with Dji Assistan via PC , ANYWAY ! Have you another mobile device to give a try ?

You said you d reinstalled The Dji go 4  APP , but, did you a deep clean before reinstall in your mobile device ?
2018-11-15
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Nebuchadnezzar
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Here is the link for Dji Aassistant  : https://dl.djicdn.com/downloads/ ... r+Phantom+2.0.6.exe
2018-11-15
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ammore
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Nebuchadnezzar Posted at 11-15 03:09
ammore I would try with Dji Assistan via PC , ANYWAY ! Have you another mobile device to give a try ?

You said you d reinstalled The Dji go 4  APP , but, did you a deep clean before reinstall in your mobile device ?

I made it with tablet samsung, and 2 huawey p10 plus and p20 pro .. clean all before install app and dji assistant again.. done refresh by dji go app and assistant more and more times.. nothing!
2018-11-15
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Nebuchadnezzar
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ammore Posted at 11-15 03:12
I made it with tablet samsung, and 2 huawey p10 plus and p20 pro .. clean all before install app and dji assistant again.. done refresh by dji go app and assistant more and more times.. nothing!

Then i would  Use the Dji Assistant  ...
2018-11-15
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ammore
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Nebuchadnezzar Posted at 11-15 03:13
Then i would  Use the Dji Assistant  ...

already done 10 times with that dji assistant version!
2018-11-15
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Nebuchadnezzar
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ammore Posted at 11-15 03:24
already done 10 times with that dji assistant version!

...... Strange ...
2018-11-15
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ammore
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do not tell me ... I'm going crazy .. I do not allow take-off
2018-11-15
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Nebuchadnezzar
Captain
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ammore Posted at 11-15 03:29
do not tell me ... I'm going crazy .. I do not allow take-off

When did you start having this problem?
2018-11-15
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ammore
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Nebuchadnezzar Posted at 11-15 03:31
When did you start having this problem?

last update.. but i already downgrade too
2018-11-15
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ALABAMA
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Maybe there's a dealer near you that could help.  If not, send it back to repair and let them straighten out the mess you're in.
2018-11-15
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DJI Tony
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ammore Posted at 11-15 02:52
it is as if he could not write and update the database data despite the procedure is successful! always proposes the same update in loop ..
I made factory data reset, formatted sd card, firmware refresh .. and always something ... FIRMWARE MISMATCHED AND PRECISION FLY DATABASE AIRCRAFT 00.00.00.00
Heeeeeeelp meee

Hi, sorry for the late response. Please allow me to coordinate your concern to our team for further help. Thank you for the support.
2018-11-15
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ammore
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DJI Tony Posted at 11-15 10:24
Hi, sorry for the late response. Please allow me to coordinate your concern to our team for further help. Thank you for the support.

italy caserta
2018-11-15
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ammore
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DJI Tony Posted at 11-15 10:24
Hi, sorry for the late response. Please allow me to coordinate your concern to our team for further help. Thank you for the support.

tell me how could i do hard reset!
2018-11-15
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DJI Tony
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ammore Posted at 11-15 10:36
tell me how could i do hard reset!

Hi, sorry for the late response. I sent you a PM to protect your credentials here and for further assistance. Please see the inbox and provide the details. Thank you for understanding.
2018-11-18
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ammore
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DJI Tony Posted at 11-18 11:13
Hi, sorry for the late response. I sent you a PM to protect your credentials here and for further assistance. Please see the inbox and provide the details. Thank you for understanding.

Done!
2018-11-19
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DJI Tony
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Hi, thanks for the information. I've replied to you PM for me to forward the concern to the right department. Please keep us posted. Thank you for the support.
2018-11-19
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DJI Tony
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Hi, we do apologize for the late response. I would like to clarify if you manage to update your firmware into the latest version. You may refer to the image below to see the latest version. Please keep us posted on the latest progress.

2018-11-29
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John John Marquez Hoffmann
lvl.1

Philippines
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This is the same thing happening to me and its 2019!!!!!!!!!!!
2019-6-23
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John John Marquez Hoffmann
lvl.1

Philippines
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VERSION MISMATCHED CHECK FIRMWARE VERSION>>> sad LIFE
2019-6-23
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MartasF
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Flight distance : 1185361 ft

Czechia
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I have same problem
1-4 15:09
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