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Remote Controller firmware Upgrade fails with the Assistant
1648 16 2018-11-14
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blackmennewstyl
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Hello,

I'm trying to upgrade my brand new Mavic 2 Zoom remote controller with the DJI Assistant 2 For Mavic v2.0.4 and it just keeps failing over and over again.

Is it a normal behavior ?


2018-11-14
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blackmennewstyl
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Well, i managed to finally upgrade my remote control with the DJI Assistant 2 For Mavic v2.0.4. I had to power cycle the remote control a couple of times and at some point the upgrade succeeded.

Might be some gremlins lol
2018-11-14
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Aardvark
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blackmennewstyl Posted at 11-14 01:40
Well, i managed to finally upgrade my remote control with the DJI Assistant 2 For Mavic v2.0.4. I had to power cycle the remote control a couple of times and at some point the upgrade succeeded.

Might be some gremlins lol

It's not been unknown for upgrade files to fail to download, or delayed by DJI servers being busy or inaccessible to Assistant 2. If the upgrades ever fail at some point then rebooting all as you suggest often helps :-)
2018-11-14
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DJI Paladin
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Hi there, our apologies for the inconvenience. If you encounter this issue again, we recommend you to reinstall DJI assistant 2 https://www.dji.com/mavic-2/info#downloads and follow the video tutorial below.
Sometimes, changing internet connection is the main reason why the upgrade is failing.
2018-11-14
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DJI Paladin
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blackmennewstyl Posted at 11-14 01:40
Well, i managed to finally upgrade my remote control with the DJI Assistant 2 For Mavic v2.0.4. I had to power cycle the remote control a couple of times and at some point the upgrade succeeded.

Might be some gremlins lol

I'm glad that  you were able to fix the issue. If you have other concern, please don't hesitate to contact us. Thanks for your support.
2018-11-14
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mootsrider56
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My firmware update says done, but the same firmware in on remote? I have tried everything any other suggestions?
Can or should I fly with 2 different firmware's?
2018-11-14
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Aardvark
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mootsrider56 Posted at 11-14 08:04
My firmware update says done, but the same firmware in on remote? I have tried everything any other suggestions?
Can or should I fly with 2 different firmware's?

With all connected and powered up, what does it say in 'About' in 'General Settings' menu in DJI Go 4.
That should list the firmware on aircraft and RC, also the version of DJI Go 4 etc.
2018-11-14
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mootsrider56
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Aardvark Posted at 11-14 08:09
With all connected and powered up, what does it say in 'About' in 'General Settings' menu in DJI Go 4.
That should list the firmware on aircraft and RC, also the version of DJI Go 4 etc.

aircraft update available version 01.00.0100
remote controller 01.00.0000
Thanks for your help
2018-11-14
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mootsrider56
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Aardvark Posted at 11-14 08:09
With all connected and powered up, what does it say in 'About' in 'General Settings' menu in DJI Go 4.
That should list the firmware on aircraft and RC, also the version of DJI Go 4 etc.

aircraft update available version 01.00.0100
remote controller 01.00.0000
Thanks for your help
2018-11-14
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jlb1010
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DJI Paladin Posted at 11-14 03:12
Hi there, our apologies for the inconvenience. If you encounter this issue again, we recommend you to reinstall DJI assistant 2 https://www.dji.com/mavic-2/info#downloads and follow the video tutorial below.
Sometimes, changing internet connection is the main reason why the upgrade is failing.
https://www.youtube.com/watch?v=-K_2HgksJM4

Downloading the app on my laptop and doing the first update via USB worked much better than using my phone for my be m2z, also. I think my phone was trying to connect to too many different WiFi servers, interrupting the upgrade. Plugged both into my laptop and upgraded with no problem.
2018-11-14
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DJI Paladin
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jlb1010 Posted at 11-14 09:01
Downloading the app on my laptop and doing the first update via USB worked much better than using my phone for my be m2z, also. I think my phone was trying to connect to too many different WiFi servers, interrupting the upgrade. Plugged both into my laptop and upgraded with no problem.

That's good to hear. If you are having an issue updating the firmware using the APP, we suggest you make sure that the internet connection is stable so that your mobile device will not be disconnected . You can also use a different mobile device so that we can isolate the issue. Please refer on the video tutorial below on how to properly update the firmware using DJI Go 4 APP. Thanks for your support.



2018-11-14
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Aardvark
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mootsrider56 Posted at 11-14 08:33
aircraft update available version 01.00.0100
remote controller 01.00.0000
Thanks for your help

"aircraft update available version 01.00.0100"

So your Mavic 2 zoom still needs to be updated to 01.00.0100 ?




2018-11-14
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mootsrider56
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Aardvark Posted at 11-14 09:52
"aircraft update available version 01.00.0100"

So your Mavic 2 zoom still needs to be updated to 01.00.0100 ?

does that need to be done first? before remote?
Thanks
2018-11-14
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Aardvark
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mootsrider56 Posted at 11-14 14:23
does that need to be done first? before remote?
Thanks

Are you updating using DJI Go 4 App' ?

All should work, but sometimes there are glitches, there may not even be an RC update (I don't have zoom so can't check)

Try the check for updates using DJI Assistant 2, as per post number 4.

Here's the main thread https://forum.dji.com/forum.php?mod=viewthread&tid=169070

And about the only mention of RC update https://forum.dji.com/forum.php? ... 070&pid=1644174
2018-11-14
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rwynant V1
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The Mavic 2 Zoom and I imagine the Pro comes with several cables.  My buddy had the same issues.......he was using Assistant 2 for Mavic, and the BLACK wide cable.  It doesn't seem to fit perfectly.

So we tried the long white USB to Micro USB cable and that solved all the issues.

Randy
2018-11-14
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blackmennewstyl
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rwynant V1 Posted at 11-14 19:46
The Mavic 2 Zoom and I imagine the Pro comes with several cables.  My buddy had the same issues.......he was using Assistant 2 for Mavic, and the BLACK wide cable.  It doesn't seem to fit perfectly.

So we tried the long white USB to Micro USB cable and that solved all the issues.
Hi,

I know what you are talking about but there is actually an adaptor USB Type-C male to Micro Type-B male provided in the boxes which carries most of accessories and cables.

I upgraded my radio-control with that black cable plugged with that adaptor.

I think the real problem is related to the Internet connection or/and maybe the windows firewall or/and DJI servers.
2018-11-14
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DJI Paladin
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mootsrider56 Posted at 11-14 14:23
does that need to be done first? before remote?
Thanks

Hi there, thanks for the inquiry. Currently, it is not possible to upgrade the aircraft and the remote at the same time using DJI Assistant 2. It is advisable to update the aircraft first before the remote controller. If you have other concern, please don't hesitate to contact us. Thanks for your support.
2018-11-15
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