Please select Into the mobile phone version | Continue to access the computer ver.
Shell cracks
12
5240 57 2018-11-16
Uploading and Loding Picture ...(0/1)
o(^-^)o
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline

kubota344 Posted at 2-1 07:38
I was able to send it to ,   DJI  Cerritos CA,    yesterday  Thur.   Jan 31st,   to repair cracks,
   will keep all informed on  the progression of the repairs,   
1)    Estimated  Delivery  to DJI,   Wed.  Feb. 6th

Estimated delivery: Wednesday, February 6, 2019



Processed
In transit
Delivered
DATE
TIME
LOCATION
STATUS
Feb 6
6:05 AM
Cerritos, CA, United States
Destination scan
Feb 6
1:32 AM
Cerritos, CA, United States
Arrival scan
Feb 6
12:55 AM
Vernon, CA, United States
Departure scan
Feb 5
2:33 PM
Vernon, CA, United States
Arrival scan
Feb 1
5:30 PM
Lenexa, KS, United States
Departure scan

2019-2-6
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline

kubota344 Posted at 2-1 07:38
I was able to send it to ,   DJI  Cerritos CA,    yesterday  Thur.   Jan 31st,   to repair cracks,
   will keep all informed on  the progression of the repairs,   
1)    Estimated  Delivery  to DJI,   Wed.  Feb. 6th

2)  Received in Cerritos CA ,...…………………………………………………………………………………………………….     2/6/19
3)  Received Email ,  Conducting Damage Assessment  1 -  3 working days ,  ………………………………. 2/7/19
2019-2-7
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline

kubota344 Posted at 2-7 08:50
2)  Received in Cerritos CA ,...…………………………………………………………………………………………………….     2/6/19
3)  Received Email ,  Conducting Damage Assessment  1 -  3 working days ,  ………………………………. 2/7/19

Item List


Right Landing Gear Module


Quantity: 1
        Net Price : 10.00
        Total Price: 10.00


  



Left Landing Gear Module


Quantity: 1
        Net Price : 10.00
        Total Price: 10.00


  



Middle Frame


Quantity: 1
        Net Price : 20.00
        Total Price: 20.00


  



Repair Service Fee


Quantity: 1
        Net Price : 65.00
        Total Price: 65.00


  



  



Shipping Cost
        0.00


  



Total Amount
        105.00


  



Discount
        0.00


  



Total Payment (USD$)
        105.00


  



2019-2-8
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline


Paid and in Repair
2019-2-8
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline


My P4P has been repaired and has been shipped from CA.   2/8/19

No Complaints on the turn around time on this

GREAT JOB DJI SUPPORT
2019-2-9
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 2-4 03:19
Mine has been returned for warranty repair ???????????  We'll see how we go eh ?

Still waiting to hear what's happening !  At least I haven't had an invoice  --- yet !??
2019-2-24
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline

Manxmann Posted at 2-24 01:14
Still waiting to hear what's happening !  At least I haven't had an invoice  --- yet !??

Any word yet  
2019-2-24
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline


Not yet.  I checked with the dealer a few days ago & was told "It should have been sent to DJI by now"  That was more than 2 weeks after I left it with them.  Pretty off-hand I thought.
Realistically,  If I get it back by mid March is the best I can expect.

Unfortunately it leaves a very sour taste in my mouth.......  I have had so much trouble in the 17 months I have had the thing :-
The original was replaced after 3 days (Gimbal noise)
The (new replacement) RC had to be returned to DJI as there were battery problems
There have been a few "software" issues that I couldn't deal with - so back to the dealer.
Then there's the "out of range" problems which saw it go back to DJI for weeks. (That was not resolved)
Now the cracking shell hiccup.

I love the bloody thing when it is behaving,   but quite frankly the "pain-to-pleasure" ratio is out of whack !
2019-2-25
Use props
Glenn Goodlett
First Officer
Flight distance : 26253064 ft
  • >>>
United States
Offline

Just sent in another one for shell replacement. Most of the flights were automated missions where control was gentle and otherwise lived it a hard shell case. They just crack after a while.
2019-2-27
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 2-5 02:32
Will do.  Keep you informed that is.
My DJI warranty expired in December.  But I have a 12 month extended warranty provided by the supplier at the time of purchase.
There 'shouldn't'  be a problem,  but ..................


Still waiting for news ............... zzzzzzzzzzzzzzzzzzzzzzzzzz !
2019-2-28
Use props
Glenn Goodlett
First Officer
Flight distance : 26253064 ft
  • >>>
United States
Offline

My high mileage P4P, purchased in 2016, was sent in this past Monday with stress cracks. The new replacement arrived on Friday. The DJI service department is a lot better than it used to be.
2019-3-2
Use props
kubota344
Second Officer
Flight distance : 1023780 ft
United States
Offline

Glenn Goodlett Posted at 3-2 10:43
My high mileage P4P, purchased in 2016, was sent in this past Monday with stress cracks. The new replacement arrived on Friday. The DJI service department is a lot better than it used to be.

They seem to be trying to improve  
2019-3-12
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 2-5 02:32
Will do.  Keep you informed that is.
My DJI warranty expired in December.  But I have a 12 month extended warranty provided by the supplier at the time of purchase.
There 'shouldn't'  be a problem,  but ..................

6 weeks after taking the Phantom into the place of purchase,  I still have nothing !
I called them last week & was informed it is on its' way back from repairs in Hong Kong.  (It had initially gone to Perth & then to Melbourne I think)
Bottom line is 6 weeks later - no drone & no advice as to when I can expect it back......  GGGRRRRRR !

Not good service,  not impressed at all.
I would ask DJI to help,  unfortunately I do not have anything like a repair number to quote.
2019-3-18
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 3-18 01:27
6 weeks after taking the Phantom into the place of purchase,  I still have nothing !
I called them last week & was informed it is on its' way back from repairs in Hong Kong.  (It had initially gone to Perth & then to Melbourne I think)
Bottom line is 6 weeks later - no drone & no advice as to when I can expect it back......  GGGRRRRRR !

Have any of you clever operators replaced a lower shell yourselves ?
I was very surprised that my drone had to be sent to Hong Kong for repairs when there is a perfectly good (?) DJI repair shop in Melbourne.
2019-3-19
Use props
Edward J Smith
Second Officer
Flight distance : 1852408 ft
  • >>>
United States
Offline

Next time I'm going to try the superglue baking powder mix...…..What could it hurt if its out of warranty?
2019-3-20
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

kubota344 Posted at 2-4 08:05
mine is out of warranty,       so I am interested to find out how your repair goes,   please keep us informed

6 weeks & 3 days since the drone was taken back to the selling dealer.    I inquired as to progress of repairs  last week and after  a couple of calls got the information "It's on its' way back from Honk Kong"
I am not impressed & would have repairs to be effected in DJIs' workshop in Melbourne.

Waiting,  waiting .........
2019-3-20
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 2-4 03:19
Mine has been returned for warranty repair ???????????  We'll see how we go eh ?

Nigh 8 weeks later I got my drone back from having cracks rectified.  It apparently went all the way to China to be repaired & was then replaced with another unit altogether !
This is my third new/replacement drone in less than 18 months !  Oh I have a replacement RC also.... ..... .... and then there have been a few incidental software issues !  One thing is for sure,  I'll be dead & gone long before this one is worn out !!

I laugh about it,  but really I am not impressed.
2019-3-27
Use props
Manxmann
Captain
Flight distance : 1178793 ft
Australia
Offline

Manxmann Posted at 3-27 01:23
Nigh 8 weeks later I got my drone back from having cracks rectified.  It apparently went all the way to China to be repaired & was then replaced with another unit altogether !
This is my third new/replacement drone in less than 18 months !  Oh I have a replacement RC also.... ..... .... and then there have been a few incidental software issues !  One thing is for sure,  I'll be dead & gone long before this one is worn out !!

PS:  Tomorrow we'll go for a test fly ......  nerves & trepidation !
All should be good as I have done all the necessary re-calibrations etc.
2019-3-27
Use props
12
Advanced
You need to log in before you can reply Login | Register now

Credit Rules