OK DJI AM I MISSING SOMETHING HERE?????? Matrice 210 zenmust xt UPDATED for $385.00 X5S dual down gimbal and single up. x30 on the way and THE APPS ALWAYS CRASH. I have never flown. Please help me before I come to China and show up at DJI. I have multiple entry VISA and am very very upset. Too many problems here and not one flight! Can you remote login??? Help me.

hours of wasted time since last post...it should all just work like the little drones you sell. I will visit a dealer/service center tomorrow

fansa4a3c17e Posted at 11-16 21:00
hours of wasted time since last post...it should all just work like the little drones you sell. I will visit a dealer/service center tomorrow

Great idea! Dump the entire package there and ask them WTF???

I AM! Played w firmware, updates and BS ALL night only to feel like my time is wasted...XT works in dji Go but then the pilot app crashes. total waste of a night from a CEO that is using this for business, which I will not operate unless for fun. WASTED TIME! I will dump off and tell them WTF??? MAKE IT WORK!! Strange we buy $30K in an enterprise drone yet the little crap $500 drone works best. Like a chinese watch from market: cheap rolex work forever but audemar orbital turbillion work 5days after back in america. Shanghai stories and I am delusional sleepy with zero correct punctuation or spelling and a drone that DOES NOT "Just work" kinda scared to fly it w all the horror stories. Looks fancy though!!

Hi there, we're so sorry to read the troubles. May I know which mobile device do you use? What's the current version of DJI GO 4 and DJI Pilot? You may try to reinstall the App or change to another working mobile device to verify.

fansa4a3c17e Posted at 11-16 21:00
hours of wasted time since last post...it should all just work like the little drones you sell. I will visit a dealer/service center tomorrow

Agree...This is the only way I operate as there’s too much $$$$ invested for less-than-expert play...I always go back to the guys who know this stuff deep, and expertly prepare/upgrade/proof what I buy from them because they build/fix/modify drones every day as their business and passion, and they probably also have routine/easy access to the OEM for fast troubleshooting and tech info exchange.

@DJI Susan,

Pretty picture!! So I have crystalsky big version. I learned today DJI Pilot has been released. I suspect the Pilot BETA has been the major issue. I will try this solution first. Then I will type a response to update you.

Alex

fansa4a3c17e Posted at 11-19 12:07
@DJI Susan,

Pretty picture!! So I have crystalsky big version. I learned today DJI Pilot has been released. I suspect the Pilot BETA has been the major issue. I will try this solution first. Then I will type a response to update you.

Thanks for getting back to us, Alex. Please keep us updated on the latest progress.
BTW, please click the reply button under my message so that I can get the notification and handle it timely, thank you!

OK the application crashing has stopped. i updated all to older firmware before current version. Now I will update again to newest...a little scary bc seems the batteries are difficult to update. We should get gift certificates to DJI store for all this wasted time. This is a very very very big waste of important time for professionals. We are not little hobby people, we spend big money and usually make good money....time=money and we can not waste either one.  

One problem X5S 14-42mm zoom lens Zoom is controlled in DJI go 4, but NOT in Pilot app. please see new thread. So far I am happy with "in office" M210 function. 1month and zero flight!! I will update here after first flight

***AND NOW I MUST UPDATE XT AGAIN???? WAST MY TIME SOME MORE PLEASE DJI!!!

After all updates I have camera issues with xt....yes it has been updated. The screen will flicker. I reset all camera settings and this temporarily fixed the issue. DJI service touched the xt last so it is ok. I will update you.

fansa4a3c17e Posted at 11-19 12:07
@DJI Susan,

Pretty picture!! So I have crystalsky big version. I learned today DJI Pilot has been released. I suspect the Pilot BETA has been the major issue. I will try this solution first. Then I will type a response to update you.

I had a similar experience, and i also have not flown yet.  The CrystalSky that came in my package had the beta version of Pilot, which refused to run when I'd open it.  Once I figured out how to load the updated not-beta Pilot app things started falling into place.

I still have a couple other issues with my m210 RTK system but I think I'll solve them now as I get around the learning curve.

First confirm with DJI if you can use your particular drone with DJI Pilot. I lost my Spark while using it and they refuse to open a case, even to see whether there was a problem by studying the DJI GO 4 information.

The Pilot app does not tell you which drones are compatible with it, nor will your drone warn you not to use it.

DJI have told me it's a third party app, it's not compatible with Spark and also that they can't open a case because they can't get the data from Pilot, even though I sent them the Pilot flight data via Google Drive.

DJI WILL find all sorts of excuses not to open a case if you use the Pilot app.