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Need some help
317 7 2018-11-16
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djiuser_Doq1kqcWRsvT
lvl.4
Flight distance : 29590 ft
United States
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Yesterday while trying to do a video,  I received a message saying cache full.
How do I go about cleaning out my cache?
Thanks Michael
2018-11-16
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A CW
Captain
Flight distance : 11526437 ft
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United Kingdom
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Format the micro SD card (be sure to import the files to your computer first). As for the cache in the app - increase max video cache size, set auto clear when cache maxed out or clear up storage space in your device.
2018-11-17
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DJI Susan
Administrator

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Hi Michael, just as 2# mentioned, you may select a proper video cache capacity, enable clear video automatically or clear video cache manually as the below screenshot. Hope it helps.
1.png
2018-11-17
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DJI Gamora
Super Moderator

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Hi, we appreciate bringing this query to us. Make sure to back up all of your files to your PC and then Format the SD card to clear the cache. Like A CW mentioned you may set to auto clear when the cache is about to be full and used up your storage.  Thank you.
2018-11-17
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djiuser_Doq1kqcWRsvT
lvl.4
Flight distance : 29590 ft
United States
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Thank you to everyone that replied.  I'm still wet behind the eye with all this technology.
2018-11-17
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Hani
First Officer
Flight distance : 1392995 ft
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United States
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DJI Susan Posted at 11-17 02:16
Hi Michael, just as 2# mentioned, you may select a proper video cache capacity, enable clear video automatically or clear video cache manually as the below screenshot. Hope it helps.

That's good to know
2018-11-17
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Hani
First Officer
Flight distance : 1392995 ft
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United States
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DJI Susan Posted at 11-17 02:16
Hi Michael, just as 2# mentioned, you may select a proper video cache capacity, enable clear video automatically or clear video cache manually as the below screenshot. Hope it helps.

Thank you, Susan.
2018-11-17
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DJI Tony
Super Moderator

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djiuser_Doq1kqcWRsvT Posted at 11-17 11:12
Thank you to everyone that replied.  I'm still wet behind the eye with all this technology.

Hi, thanks for your reply. No worries, you could always reach us so that we can help you further. Thank you for the support.
2018-11-18
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