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545 13 2018-11-18
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eFFemeer
lvl.2
Flight distance : 4268 ft
Netherlands
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I lost my Mavic Air following a Return to Home and mailed about it to DJI.

Herewith a few extracts of their reactions:

We are sorry for what happened on your aircraft.
We have forwarded your email to the aftersales team to have the flight records under data analysis to find out what caused the accident.

This is Dora from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
The unfortunate incident that occurred to your aircraft has been confirmed as a warranty case according to our data analysis.
If the aircraft couldn’t be retrieved, we would like to offer you a replacement, Mavic Air-Onyx Black without charger and remote.

Thanks a lot DJI!



2018-11-18
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djiuser_izLjLLL0t5ok
lvl.1
Flight distance : 3225 ft
Greece
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2018-11-18
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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Another positive ending, well done DJI awesome.
2018-11-18
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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Congrats! In my case I was offered only 15% discount

Fly safely and enjoy
Alex
2018-11-18
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Good end to a bit if a nightmare
2018-11-18
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rolling56
Captain
Flight distance : 138310 ft
United States
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Glad it worked out for you. Only time i have seen this AC only replacement but i'm sure others have seen this before. One member was looking for an AC only but was told they don't sell just the AC for the Air model. Fly Safe!
2018-11-18
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nywrecker
First Officer
Flight distance : 832421 ft
United States
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Glad to see you had a happy ending.
2018-11-18
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nywrecker
First Officer
Flight distance : 832421 ft
United States
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Can you share with us under what circumstances you lost your drone and what DJI found to br their problem and not pilot error?
2018-11-18
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nywrecker
First Officer
Flight distance : 832421 ft
United States
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Can you share with us under what circumstances you lost your drone and what DJI found to br their problem and not pilot error?Sorry for duplicate. My iPad or the site are acting up...
2018-11-18
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DJI Gamora
Super Moderator

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Hi, thank you for sharing your recent experience with DJI. Just a friendly reminder, you may track the shipment (delivery status) using the tracking number we attached in the email. Should there be any concerns, don't hesitate to reach us. Thank you.  
2018-11-18
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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Happy to hear all is fixed and there was a good experience with DJI. Thanks for sharing
2018-11-18
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Lucas775
Captain
Flight distance : 12606470 ft
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United States
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I have i say that DJI's CS is improving.  
2018-11-18
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Montfrooij
Captain
Flight distance : 1934931 ft
Netherlands
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Good to hear.
2018-11-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Alex B. Posted at 11-18 04:03
Congrats! In my case I was offered only 15% discount

Fly safely and enjoy

Alex, the accident was caused by the high wind during the RTH, the warranty service will not be provided for pilot error, appreciate your understanding.
2018-11-18
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