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Blinking video while recording
921 24 2018-11-18
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Toting
lvl.1
Canada
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Good day.


In need help in fixing this. I will be travelling at the end of this month.


I just got my mavic 2 pro and flew and recorde video. No matter what quality of the video.
The result is, there is a blinking/flashing on the video recorded. It had with both LG G6 and iPad Air 2.


Please see  video. https://www.dropbox.com/s/4k39u4dafxmv76b/DJI_0039.MP4?dl=0


Roderick
2018-11-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Roderick, sorry for the trouble caused during shooting, the screen flicker problem may be caused by camera settings, please select the proper Anti-Flicker (50hz or 60hz) when setting ISO to Auto.
When using S or M mode, it is recommended to set the Shutter to 1/100S, 1/50S, 1/25S in 50hz, 1/120S, 1/60S, 1/30S in 60hz, please have a try and let us know if the issue persists, thank you.


2018-11-19
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Toting
lvl.1
Canada
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I was on the P Mode and the camera was on Auto. It is not a flicker. It is more of a blinking or flashing.
2018-11-20
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rm708410
lvl.4
United States
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Does look like a problem to me. Not regular flicker. Hope it didn't get wet in those conditions. That could've caused an issue. Whether that's the case or not, I'd return to retailer or DJI, wherever it was purchased, if within the window or start a support ticket. You might try the typical reset everything and refresh firmware thing, but I wonder how often that would fix any problem. If it did get any random moisture at that moment, perhaps letting it dry out more would resolve the issue.
Just some random advice. Good luck. I would say most people don't have issues and you may have just been unlucky to get a problem unit.
2018-11-20
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Toting Posted at 11-20 06:00
I was on the P Mode and the camera was on Auto. It is not a flicker. It is more of a blinking or flashing.

You've downloaded that file from aircraft sd card and re-rendered ?

The file detail on download from dropbox shows a file with unusual framerate of 28.95 fps.

That flashing is very unusual, my first instinct suggests a faulty camera or ribbon cable.

A firmware refresh/factory reset, along with camera settings reset might resolve something, but that looks more like a hardware problem to me.
2018-11-20
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ff22
Captain
United States
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I had some unusual results last week with my Zoom.  Looked somewhat similar and I was disturbed.  But I think what it turned out to be were the "copies" on my Tab's sd-card and not in the originals on the drone's sd-card.  Not sure.  If I get a chance I will post.  I need a place to stash them with a link.
2018-11-20
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Toting
lvl.1
Canada
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Aardvark Posted at 11-20 06:31
You've downloaded that file from aircraft sd card and re-rendered ?

The file detail on download from dropbox shows a file with unusual framerate of 28.95 fps.

No re rendering. Download directly from the microSD card. I will test it again and reinstall DJI Go 4. The DJI app should be by drone series type but all in one. Shifting from Apple OS to Android OS is not seamless.
2018-11-20
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Toting
lvl.1
Canada
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ff22 Posted at 11-20 07:13
I had some unusual results last week with my Zoom.  Looked somewhat similar and I was disturbed.  But I think what it turned out to be were the "copies" on my Tab's sd-card and not in the originals on the drone's sd-card.  Not sure.  If I get a chance I will post.  I need a place to stash them with a link.

These are not from my phone. It is from the microSD card. and not video processing.
2018-11-20
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Zatx
First Officer
Flight distance : 158166 ft
United States
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That is bizarre behavior, there is no way it is a camera setting. I'm with Aardvark, faulty camera or ribbon cable, there is a loose connection/short somewhere.
2018-11-20
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Toting
lvl.1
Canada
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Zatx Posted at 11-20 12:38
That is bizarre behavior, there is no way it is a camera setting. I'm with Aardvark, faulty camera or ribbon cable, there is a loose connection/short somewhere.

The sad part is, I bought the mavic 2 pro a few weeks and this what I got. I bought for my vacation to Asia and I will be travelling next week. I have dji refresh, but because of DJI rigid policy and less than stellar customer service, I will not be able to get it back for my vacation. I was pumped for this but it came crashing.

2018-11-20
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Toting
lvl.1
Canada
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Aardvark Posted at 11-20 06:31
You've downloaded that file from aircraft sd card and re-rendered ?

The file detail on download from dropbox shows a file with unusual framerate of 28.95 fps.

I did all of that.

The sad part is, I bought the mavic 2 pro a few weeks and this what I got. I bought for my vacation to Asia and I will be travelling next week. I have dji refresh, but because of DJI rigid policy and less than stellar customer service, I will not be able to get it back for my vacation. I was pumped for this but it came crashing.
2018-11-20
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Toting
lvl.1
Canada
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DJI Mindy Posted at 11-19 19:41
Hi Roderick, sorry for the trouble caused during shooting, the screen flicker problem may be caused by camera settings, please select the proper Anti-Flicker (50hz or 60hz) when setting ISO to Auto.
When using S or M mode, it is recommended to set the Shutter to 1/100S, 1/50S, 1/25S in 50hz, 1/120S, 1/60S, 1/30S in 60hz, please have a try and let us know if the issue persists, thank you.


I was on the P Mode and the camera was on Auto. It is not a flicker. It is more of a blinking or flashing.
2018-11-20
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ff22
Captain
United States
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Toting Posted at 11-20 16:36
I did all of that.

The sad part is, I bought the mavic 2 pro a few weeks and this what I got. I bought for my vacation to Asia and I will be travelling next week. I have dji refresh, but because of DJI rigid policy and less than stellar customer service, I will not be able to get it back for my vacation. I was pumped for this but it came crashing.

Where did you buy it?  Maybe you can return it and get another one?

Good luck.
2018-11-20
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Toting
lvl.1
Canada
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ff22 Posted at 11-20 16:57
Where did you buy it?  Maybe you can return it and get another one?

Good luck.

I bought it at http://www.dji.com.

The sad part is, I bought the mavic 2 pro a few weeks and this what I got. I bought for my vacation to Asia and I will be travelling next week. I have dji refresh, but because of DJI rigid policy and less than stellar customer service, I will not be able to get it back for my vacation. I was pumped for this but it came crashing.

I contacted them and there is nothing they can do but follow their rigid protocol. Nobody even answer their phone. you are forced to chat online. I was transferred to a different customer service agent without telling me that I have to state everything again or rather type. They asked proof of purchase, policy number etc. that means their customer service has no access to what you have bought. It is very frustrating dealing with DJI support.
2018-11-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Toting Posted at 11-20 17:08
I bought it at http://www.dji.com.

The sad part is, I bought the mavic 2 pro a few weeks and this what I got. I bought for my vacation to Asia and I will be travelling next week. I have dji refresh, but because of DJI rigid policy and less than stellar customer service, I will not be able to get it back for my vacation. I was pumped for this but it came crashing.

We do apologize for the trouble caused to your oncoming vacation. I would like to verify if the issue happens to the built-in storage?
2018-11-21
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Toting
lvl.1
Canada
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DJI Mindy Posted at 11-21 03:01
We do apologize for the trouble caused to your oncoming vacation. I would like to verify if the issue happens to the built-in storage?

Both built-in and microSD.
2018-11-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Toting Posted at 11-21 04:40
Both built-in and microSD.

Thanks Toting, it is recommended to send in the drone for further evaluation, our support has created the case for you, please send in at you most convenience and our repair center will help you out, we apologize again for the inconvenience caused to your holiday.
2018-11-22
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Toting
lvl.1
Canada
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DJI Mindy Posted at 2018-11-19 19:41
Hi Roderick, sorry for the trouble caused during shooting, the screen flicker problem may be caused by camera settings, please select the proper Anti-Flicker (50hz or 60hz) when setting ISO to Auto.
When using S or M mode, it is recommended to set the Shutter to 1/100S, 1/50S, 1/25S in 50hz, 1/120S, 1/60S, 1/30S in 60hz, please have a try and let us know if the issue persists, thank you.

Hi DJI Mindy,

I am waiting for the shipping label to be email to me and it is already 24 hrs. I know the standard is up to 48 hrs. this seems to be quite a long wait for a simple shipping label.

Please help me get my shipping label so I can ship my drone.

Roderick
2019-1-3
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Toting
lvl.1
Canada
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DJI Mindy Posted at 2018-11-19 19:41
Hi Roderick, sorry for the trouble caused during shooting, the screen flicker problem may be caused by camera settings, please select the proper Anti-Flicker (50hz or 60hz) when setting ISO to Auto.
When using S or M mode, it is recommended to set the Shutter to 1/100S, 1/50S, 1/25S in 50hz, 1/120S, 1/60S, 1/30S in 60hz, please have a try and let us know if the issue persists, thank you.

Hi DJI Mindy,

I am waiting for the shipping label to be email to me and it is already 24 hrs. I know the standard is up to 48 hrs. this seems to be quite a long wait for a simple shipping label.

Please help me get my shipping label so I can ship my drone.

Roderick
2019-1-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Toting Posted at 1-3 12:14
Hi DJI Mindy,

I am waiting for the shipping label to be email to me and it is already 24 hrs. I know the standard is up to 48 hrs. this seems to be quite a long wait for a simple shipping label.

Hi Roderick, I see the shipping label should have been sent to you, could you please double check your mailbox especially the spam box? Thank you.
2019-1-4
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Toting
lvl.1
Canada
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DJI Mindy Posted at 1-4 05:01
Hi Roderick, I see the shipping label should have been sent to you, could you please double check your mailbox especially the spam box? Thank you.

Thanks Mindy.
I got it last night at 6:30 pm
2019-1-4
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DJI Mindy
Administrator
Flight distance : 7 ft
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Toting Posted at 1-4 05:39
Thanks Mindy.
I got it last night at 6:30 pm

Alright, please let us know if you need any further assistance. Hope everything goes smoothly.
2019-1-7
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nixuspix
Captain
Flight distance : 2772178 ft
Latvia
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Yep, looks more like a manufacturing problem due to well expressed irregularity of the flickering
2019-1-7
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Boffin
First Officer
Australia
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Are you certain that your SD card is genuine? Fake SD Cards
2019-1-7
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Toting
lvl.1
Canada
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Boffin Posted at 1-7 01:17
Are you certain that your SD card is genuine? Fake SD Cards

I am sure. I bought it from bestbuy and I tested it on my friends drone. It is also a microSD not SD.
2019-1-7
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