m.hertenberger
 Second Officer
Flight distance : 591650 ft
Singapore
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Posted elsewhere, but pasting here as well.
Same issue here - have updated the firmware from an iPhone using Lightning, deleted and reinstalled the application and also reset the hard drive using the reset button at the back. Does not work with USB-C on the iPad.
Sent a support message to Lacie (Seagate) and, after the usual initial canned response telling me to update the firmware, received this:
Thank you for getting back to us with that information. My name is Valeria. I am very sorry that the steps provided to you in the last email did not work. I would like to assure you that we will continue to troubleshoot your issue and do our best to find a resolution that works for you.
As I understand, you are still now able to make your device be detected by your New Ipad Pro USB-C. I definitely know that could be frustrating. I can understand how you feel.
Let me tell to you, Manfred. We had received a lot of customers with your exact issue. The firmware should fix the issues, however, our developers noticed that the problem continues. For this reason, they are still working on a solution.
I am really sorry for the inconveniences that this might have caused to you. Trust me that we'll find a solution to this situation as soon as possible.
So, we’re not alone and a new firmware fix should be provided in due course. Patience is a virtue...writing and testing software is hit-and-miss... |
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lvl.1
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