DJI Mindy
Administrator
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Hi Chuck, thank you again for your feedback about our work in Forum, we care much about your feedback and sincerely apologize to let you have this feeling. You may not believe, but we really are working on improving our job in every channel to make our customer have a better experience, each feedback is very important to us.
For the two main issues you posted in the thread, I would like to explain more.
1. For the signature feature in the Forum, our admins do have forwarded to our technicians for consideration, I have confirmed again with them, I'm afraid this feature will not be added currently, as you can see in the Forum, there are spams and advertisement posts, if we release the signature feature, they may add the spams and advertisement in the signature, which would be difficult for us to prevent this kind of posts. But we will keep figuring out more methods to optimize this situation.
2. For another suggestion to add all LED status indication in the user manual, please note it is not recommended to fly the drone without the APP connected for the safety concern, the APP will recognize most of the status of the drone and remind customers, therefore, it may be not very necessary to include all the LED status indication in the user manual, but if you have any query, please confirm with our support. Besides, we do have forwarded this suggestion to our engineers for consideration, but the consideration doesn't mean it will definitely be changed, any update will need to consider from all the aspects we may not even know. Appreciate your understanding on this matter.
Finally, it would be better to post the Forum related suggestion or issues to the Service section, we will not miss that.
Thank you again for your feedback and we will keep improving our customer service to make your experience with us better. |
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