I had to issues with my Mavic 2 Pro:
1. Gimbal Scratched right out of the box (https://forum.dji.com/thread-166772-1-1.html)
2. Small crash in Tripod Mode with all round sensors (https://forum.dji.com/thread-169668-1-1.html)

I contacted DJI about this and their reply was that I had to send in the drone for data analysis to determine if it is covered by warranty (if it is not pilot error).


Case just got updated and the analysis were never done as in my opinion the damage was not my fault and should still be covered under warranty.


Could an admin kindly check up on my case please? Case number: CAS-2370495-H0P6R1


Thanks!

Hi rikk08, we're very sorry about the issues you are dealing with the case of your Mavic 2 Pro. Upon checking , I can see that the drone was physically damaged. You have also mentioned here https://forum.dji.com/thread-169668-1-1.html that it was a crashed unit. Having that said, repair team need to conduct analysis in order to check if the crash caused by a product malfunction. This is the normal process to check the warranty of the unit. Please note that we need your flight records to be synced for the analysis team start the investigation. For your invoice concern, kindly send email to Support.eu5@dji.com

DJI Diana Posted at 11-21 07:43
Hi rikk08, we're very sorry about the issues you are dealing with the case of your Mavic 2 Pro. Upon checking , I can see that the drone was physically damaged. You have also mentioned here https://forum.dji.com/thread-169668-1-1.html that it was a crashed unit. Having that said, repair team need to conduct analysis in order to check if the crash caused by a product malfunction. This is the normal process to check the warranty of the unit. Please note that we need your flight records to be synced for the analysis team start the investigation. For your invoice concern, kindly send email to Support.eu5@dji.com

Thanks for your reply. All flights were synched before sending the drone back to DJI, the problem is that it seems that the analysis was never done on the drone. I have received an email from support.eu5 where I will have to upload the flight records to DJI website which I will do tomorrow afternoon as I'm currently away from my computer.

rikk08 Posted at 11-21 10:51
Thanks for your reply. All flights were synched before sending the drone back to DJI, the problem is that it seems that the analysis was never done on the drone. I have received an email from support.eu5 where I will have to upload the flight records to DJI website which I will do tomorrow afternoon as I'm currently away from my computer.

I see. Hoping to solve this issue after coordinating with the proper department. We will wait for your update on this matter. Thanks for your cooperation.