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Transfer DJI account?
3063 18 2018-11-22
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GoldenSun7
First Officer
Poland
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Hi, I know that for some reason it is not possible to change the DJI account email. I don't use the one previously associated with my account that's why I created a new account.
Now comes the question - Can a forum admin transfer my 'accomplishments' from my previous account to this one?

2018-11-22
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ALABAMA
Captain
Flight distance : 9289862 ft
United States
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They will be your best bet to get this done for ya.
2018-11-22
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GoldenSun
First Officer
Poland
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ALABAMA Posted at 11-22 07:24
They will be your best bet to get this done for ya.

I'm counting on it ;)
2018-11-22
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. I would like to clarify if you've wanted to transfer your flight distance from your old DJI Forum account to this new one? Please keep us posted for further help. Thank you for the support.
2018-11-22
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GoldenSun
First Officer
Poland
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DJI Tony Posted at 11-22 09:08
Hi, thanks for the inquiry. I would like to clarify if you've wanted to transfer your flight distance from your old DJI Forum account to this new one? Please keep us posted for further help. Thank you for the support.

I would like to transfer everything if it's possible, that is flight distance, forum points, rank/group, friends list... can you do that for me?
2018-11-22
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DJI Tony
Super Moderator

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GoldenSun Posted at 11-22 09:23
I would like to transfer everything if it's possible, that is flight distance, forum points, rank/group, friends list... can you do that for me?

Hi, thanks for the response. I would forward your query to our team to see if this would be possible, however, I'm afraid that I cannot provide a guarantee regarding this process. Please provide me the new email and old email so that I could forward it to our team. Thank you for understanding.
2018-11-22
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GoldenSun
First Officer
Poland
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DJI Tony Posted at 11-22 15:28
Hi, thanks for the response. I would forward your query to our team to see if this would be possible, however, I'm afraid that I cannot provide a guarantee regarding this process. Please provide me the new email and old email so that I could forward it to our team. Thank you for understanding.

Sure, just sent you a message. I'm sure you guys can work this out Thanks!
2018-11-22
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DJI Susan
Administrator

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GoldenSun Posted at 11-22 15:40
Sure, just sent you a message. I'm sure you guys can work this out  Thanks!

Hi GoldenSun, just checked with the designated team, it is not available to transfer all your accomplishments(including the flight distance, forum points, rank/group and friends list) to another account, sorry about this.
2018-11-22
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GoldenSun
First Officer
Poland
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DJI Susan Posted at 11-22 22:41
Hi GoldenSun, just checked with the designated team, it is not available to transfer all your accomplishments(including the flight distance, forum points, rank/group and friends list) to another account, sorry about this.

Hmm can you tell me what can be transferred?
2018-11-23
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DJI Diana
Administrator
Flight distance : 2408 ft

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GoldenSun Posted at 11-23 03:07
Hmm can you tell me what can be transferred?

Sorry for the delay. Unfortunately as we wanted to transfer some of your infomation,we'unpleasant to say that we cannot transfer any sort of information from your previous account to your new account. Thank you for your understanding.
2018-11-23
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GoldenSun
First Officer
Poland
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DJI Diana Posted at 11-23 15:28
Sorry for the delay. Unfortunately as we wanted to transfer some of your infomation,we'unpleasant to say that we cannot transfer any sort of information from your previous account to your new account. Thank you for your understanding.

Can you at least move my forum points? (deduct from previous account and add to new one) I know that admins can adjust forum points. Thank you.
2018-11-24
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DJI Susan
Administrator

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GoldenSun Posted at 11-24 05:08
Can you at least move my forum points? (deduct from previous account and add to new one) I know that admins can adjust forum points. Thank you.

I‘m sorry that  the points are not transferable, you may check the regulations from here: https://forum.dji.com/thread-71515-1-1.html
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2018-11-26
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GoldenSun
First Officer
Poland
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DJI Susan Posted at 11-26 03:07
I‘m sorry that  the points are not transferable, you may check the regulations from here: https://forum.dji.com/thread-71515-1-1.html

I know, but I get the impression that the rules were written as to not send someone else one's points, where in my case I'm not doing it because I want to, but because I was forced to create a new account as DJI system does not allow you to change the email (which is ridiculous honestly, everyone allows you to change the email). So now I have to loose everything I have gathered over the years...? That's really sad...
2018-11-26
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DJI Diana
Administrator
Flight distance : 2408 ft

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GoldenSun Posted at 11-26 05:00
I know, but I get the impression that the rules were written as to not send someone else one's points, where in my case I'm not doing it because I want to, but because I was forced to create a new account as DJI system does not allow you to change the email (which is ridiculous honestly, everyone allows you to change the email). So now I have to loose everything I have gathered over the years...? That's really sad...

Sorry for the inconvenience. As we wanted to transfer it for you, but as of the moment we don't have any ways to do transfer it . We looking forward that all of it will be possible, including change of email address and transfer of points. Thank you for understanding and support.
2018-11-26
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GoldenSun
First Officer
Poland
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DJI Diana Posted at 11-26 09:12
Sorry for the inconvenience. As we wanted to transfer it for you, but as of the moment we don't have any ways to do transfer it . We looking forward that all of it will be possible, including change of email address and transfer of points. Thank you for understanding and support.

I hope it will be changed soon!
2018-11-26
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DJI Susan
Administrator

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GoldenSun Posted at 11-26 09:47
I hope it will be changed soon!

Should there is an update, we'll release on our website. Appreciate your support and attention.
2018-11-27
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ConfusionMaster
lvl.1
United States
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DJI Tony Posted at 2018-11-22 09:08
Hi, thanks for the inquiry. I would like to clarify if you've wanted to transfer your flight distance from your old DJI Forum account to this new one? Please keep us posted for further help. Thank you for the support.

Could you also help me? I Baught my first drone on a different account, but I use this account for my actual uses, and my birthday is coming up really soon so I want to get Dji Select.
1-27 07:11
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DJI Tony
Super Moderator

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ConfusionMaster Posted at 1-27 07:11
Could you also help me? I Baught my first drone on a different account, but I use this account for my actual uses, and my birthday is coming up really soon so I want to get Dji Select.

Hi, thanks for the inquiry. Would it be possible if you elaborate your concern for us to provide accurate information? Please let us know for further help. Thank you for your support.
1-27 13:44
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ConfusionMaster
lvl.1
United States
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DJI Tony Posted at 1-27 13:44
Hi, thanks for the inquiry. Would it be possible if you elaborate your concern for us to provide accurate information? Please let us know for further help. Thank you for your support.

I baught a Spark on a different account than this, but I plan on using it on this account, and my birthday is coming up soon so I want that drone baught from another account to be qualified for Dji select.
1-29 04:55
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