BrianDavis
lvl.1
Flight distance : 394528 ft
United States
Offline
|
DJI Mindy Posted at 11-27 00:32
Hi BrianDavis, we have investigated the whole process and very sorry for the trouble and inconvenience caused, you don't need to purchase another license, we have informed the team to refund your order, you will receive the refund soon, I have also sent you PM, please check, thank you.
MINDY!!!! You're the best! I appreciate you because you make things happen that actually help us customers. When I had image issues with my X5S in early 2017, Red was giving me the run around through email support, but you got me my RMA and took care of the issues. Here again, Red was giving me the run around through email support and you, thankfully, just make it happen. I received the refund notification today and I so appreciate your continued support. You make it easier for us to work and have fun with your products by offering and facilitating genuine solutions. I don't know if you know Red who's on your email support team, but someone has to talk to poor old Red. Ask Red to actually read the emails we send in and come up with actual solutions instead of just pushing the customers away with suggestions of going to the dealer to fix our problems. Thank you thank you thank you for all of your help with this issue and the issues in the past! Like I said, you're the best! |
|