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Android Black Screen on Update
771 9 2018-11-25
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Katt981
lvl.3
Flight distance : 104167 ft
United States
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Just wondering here, I went to fly my spark this morning to catch some of the fog banks and got an update which started on my DJI app.
Well as soon as it started my screen went black. The download did I should say. Has anyone else experienced this and how can I remedy it?
Thanks
Katt
2018-11-25
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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You need to downgrade your app version to the one that was working well before. 4.1.15 is very stable for spark.
First uninstall DJI go.
Then download the old version from apkmirror
Enable installation from unknown sources
Disable auto updates of the apps
And just make sure to never update the app on that device ever again.

Flysafely
Alex
2018-11-25
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Katt981
lvl.3
Flight distance : 104167 ft
United States
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I removed the app and reinstalled it. It's working but I have a variety of software issues now. No home point set, it drifts 10 to 15 feet in any direction and almost no controller response...
2018-11-25
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DJI Stephen
Super Moderator

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Hello and good day Katt. I am sorry to know that you are having this issue with your DJI Spark. Have you tried to uninstall and reinstall the DJI Go 4 application on your mobile device and may I know what is model of the mobile device that is associated with the DJI Spark? Thank you.
2018-11-25
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ssylca44
Captain
Flight distance : 393701 ft
Canada
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Hi Katt981,

When I updated my Android tablet with the latest version of DJI GO4 the screen went black too. I had to completely power off the tablet and do re-boot after that everything was fine. I hope this will help you.
Cheers
S.
2018-11-25
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DJI Tony
Administrator

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ssylca44 Posted at 11-25 06:53
Hi Katt981,

When I updated my Android tablet with the latest version of DJI GO4 the screen went black too. I had to completely power off the tablet and do re-boot after that everything was fine. I hope this will help you.

Hi, sorry to know about that, however, we're glad that the issue seems to be fixed. Please let us know if the issue will occur again we'll be more than happy to assist you. Thank you for the support.
2018-11-25
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ssylca44
Captain
Flight distance : 393701 ft
Canada
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Hi Tony,
Is your reply for me (ssylca44) or for Katt981??
2018-11-26
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S-e-ven
Captain
Flight distance : 5831237 ft
Thailand
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Katt981 Posted at 11-25 05:54
I removed the app and reinstalled it. It's working but I have a variety of software issues now. No home point set, it drifts 10 to 15 feet in any direction and almost no controller response...

What android is on your device?
But anyway, b/c it sounds like the app was working before the update:
Go back to the second last version. (apkmirror)
Or try 4.2.21, if that doesnt work.

Also: it can be, you have to delete the cache and everything, not "just to uninstall" the app
2018-11-26
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Katt981
lvl.3
Flight distance : 104167 ft
United States
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S-e-ven Posted at 11-26 07:38
What android is on your device?
But anyway, b/c it sounds like the app was working before the update:
Go back to the second last version. (apkmirror)

Using 4.2.21 and it's Android 7
2018-11-26
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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Just downgrade your app version and everything will be fine

Flysafely
Alex
2018-11-27
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