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lvl.4
Flight distance : 1083392 ft
Australia
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ygor Posted at 3-12 19:33
Good. I’ll wait for your feedback regarding the fix... as I live in Brazil, everything is way over complicated and more expensive around here
Hey Ygor,
To summarize my experience with DJI in regards to this has been shockingly terrible.
Getting support to approve a return for a fix was reasonable easy. *thumbs up*
I filled in the paperwork as request. On the paperwork, it says that DJI would send out the courier sticker/paperwork so I didn’t have to pay for postage. I’m yet to receive it almost after a fortnight.
Fortunately the service center is a 45 minute drive, I.e. 1 1/2 hour round trip, so I decided to drive it there, as I would know that it’s arrived safely.
I dropped the Goggles off at the service center, they had no reception and the Goggles were delivered to a dirty warehouse, not giving me any confidence in DJIs care for my Goggles. .
They assess my Goggles (god knows how they did that?!) Did they take the Goggles out with fly with a drone to test if reception failed, I doubt it.
I received a quote, which surprised me as the problem in inherent in their product, for $320. Let’s just say that I wasn’t happy.
I wrote to the quote people explain the issue, and they said that as my Goggles were purchased in 2017 that it’s not covered by a free repair service.
I have written back to DJI outlining my case, as require when commencing legal action through the small claims court. I trust that they will now take my case seriously.
I’ll let you know how this works out.
PS, why isn’t DJI doing a product recall on the Goggles for repair, with a priority on those who own both the Goggles RE and Mavic 2?!
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