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An unaccectable drawback
390 8 2018-11-29
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ClaudioTrezzani
Captain
Flight distance : 331 ft
Italy
Offline

So far I ran over 900 kilometres with my Phantom 4 Pro. This morning it was steadly hovering taking this photo, at 56 meters of altitude. Suddenly, on app appared the writing "battery error" and drone crushed on the ground, reporting serious damages.
This is unaccectable, this didn't have to happen!
nov 29 2018_25.jpg
2018-11-29
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Claudio, we are so sorry for the crash accident, if the drone is still in the warranty period, please start a ticket online to send in the drone for the data analysis, we will help to figure out what happened, thank you.
2018-11-29
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
Offline

Sorry to hear of your loss, please follow the instructions to upload your flight log and post the URL here so we can take a look to see whats what..

http://www.phantomhelp.com/LogViewer/Upload/
2018-11-29
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
Offline

Ah, that’s not good.

Love this pic though.

Please post a link to the flight LOG. Thanks.


RedHotPoker
2018-11-29
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Montfrooij
Captain
Flight distance : 1915335 ft
Netherlands
Online

Great pic, but sad to read.
Hope you get it sorted out!
2018-11-29
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P3KoYoT
Captain
Flight distance : 1541932 ft
Italy
Offline

Nice photo. I sorry for your lost.
I hope it is not related to the foggy condition.  
How many cycles you got on this battery?
What the voltage difference between cells you got?
2018-11-30
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A CW
Captain
Flight distance : 13233182 ft
  • >>>
United Kingdom
Offline

Another stunning shot. Sorry to hear of the crash - hope you get a replacement very soon.
2018-11-30
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jacksonnai
Captain
Malaysia
Offline

Wow amazing!
2018-12-1
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Spacetrakker
Captain
Flight distance : 115299 ft
Australia
Online

Great shot but not a good ending ...so far!
I hope DJI will come to the party and repair drone.
2018-12-11
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