Hi,

My uncle recently bought me a DJI Spark fly more combo bundle in the US from bestbuy last 2 weeks ago. I have only tried testing the drone today and notice that a spare battery is not charging. The LED light of the battery will only light up to the 2nd LED light for a few blinks and does it again and it never lights up to the 4th LED.

I have read a few threads here regarding the battery and also tried cooling it down, charging from the hub, charging from the drone all but to no avail. Would this be a case of defective battery? and another question is since I'm living in the Philippines, do I need to ship the battery back to the US to have it check or Can I have it check here in the Philippines?

Hope somebody from DJI could give me clarfications on this.

You might have a defective battery. Is it swollen in any way?
Wait for a response from a DJI member.

Flysafely
Alex

Have you contact DJI online support?

Hi Dadaclaus, feel sorry for the difficulties. Could you please provide me with a short video of the battery status when you try to charge it and start the drone? You can upload it by using google-drive or Dropbox and provide the link here. We would like to have a check first. For the indicator status of your battery, you may refer on the screenshot below. For warranty claims, please contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). Thanks for your support.

Yep, according to that table, I’m afraid that your battery is busted.
How many times does it blink? Which is your scenario?

Flysafely all
Alex

DJI Paladin Posted at 12-3 05:05
Hi Dadaclaus, feel sorry for the difficulties. Could you please provide me with a short video of the battery status when you try to charge it and start the drone? You can upload it by using google-drive or Dropbox and provide the link here. We would like to have a check first. For the indicator status of your battery, you may refer on the screenshot below. For warranty claims, please contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). Thanks for your support.


[Image]

Here’s a link to video i took:
https://drive.google.com/file/d/1SZWIohsvVqgRjivniV3WppR6Zn3JoCmE/view?usp=drivesdk

Alex B. Posted at 12-3 05:54
Yep, according to that table, I’m afraid that your battery is busted.
How many times does it blink? Which is your scenario?

I can’t seem select one that would apply

Dadaclaus Posted at 12-3 21:41
Here’s a link to video i took:
https://drive.google.com/file/d/1SZWIohsvVqgRjivniV3WppR6Zn3JoCmE/view?usp=drivesdk

Hi there, thanks for your immediate response. I can't access the file due to restriction of the file itself. Kindly change the settings so that I can check it on my end, thanks!

DJI Paladin Posted at 12-4 07:39
Hi there, thanks for your immediate response. I can't access the file due to restriction of the file itself. Kindly change the settings so that I can check it on my end, thanks!

[view_image]

Please try this link:
https://drive.google.com/file/d/1SZWIohsvVqgRjivniV3WppR6Zn3JoCmE/view?usp=drivesdk

Dadaclaus Posted at 12-4 18:31
Please try this link:
https://drive.google.com/file/d/1SZWIohsvVqgRjivniV3WppR6Zn3JoCmE/view?usp=drivesdk

Hi, thanks for providing this video. Since the battery is not responding, I highly recommend contacting our support for further help. However, the warranty will work in the United States since it was purchased in the US as well but I'm afraid that the shipping cost would much expensive almost like buying a new one. You may refer to the link below if you need to reach our team. Thank you for understanding.

www.dji.com/support