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Osmo plus and osmo pro
395 5 2018-12-6
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Bkay1
lvl.4
Flight distance : 3670112 ft
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Canada
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Hello

I have an osmo plus that I have been using for that last year and love it.  Today I scored a great deal on a osmo pro.  When I tried to connect it to my app.  The app sees the pro and an osmo plus.  So when you enter camer the screen is black.  Camera and gimbal power up fine.  

Tried deleting and reinstalled the app
Power cycle phone (iPhone 8 plus)
Tried both handles from pro and plus
Tried multiple batteries

Anyone Know if you can have multiple osmo and switch between them depending on your needs

Any help would be awesome

Thanks
2018-12-6
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Bkay1
lvl.4
Flight distance : 3670112 ft
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Canada
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Sorry about the multiple posts.  User error.  

Once again sorry
2018-12-6
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DJI Tony
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Hi, sorry for the inconvenience. Did you manage to select the Osmo Pro then enter the camera view? Did you manage to update the firmware of our Zenmuse X5 camera? If not, please update the firmware of the camera to see if the issue will persist. You may refer to the link below for you to get the most updated version of Osmo Pro. Please let us know on the latest progress.

https://www.dji.com/zenmuse-x5/i ... te_search#downloads
2018-12-6
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Bkay1
lvl.4
Flight distance : 3670112 ft
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Canada
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I can not select osmo pro.  It automatically selects the osmo plus.  Can you use dji assistant for the osmo.  

When I enter camera view the screen is black but I can move x5 around when to use the touch screen.

I will try update through assistant.
2018-12-6
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Bkay1
lvl.4
Flight distance : 3670112 ft
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Canada
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Used your link.  Saved update on sd card.   Now everything works!

Thanks for the support

Love my osmo
image.jpg
2018-12-6
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DJI Gamora
Administrator

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Bkay1 Posted at 12-6 12:54
Used your link.  Saved update on sd card.   Now everything works!

Thanks for the support

Hi Bkay1, we're glad that everything seems to be working. Kindly let us know if you have some concerns. Thank you for choosing DJI.
2018-12-7
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