My pilot level resets from 50 to 0. I m a new drone pilot again?

Hi there Integer. Just to clarify, are we talking about the Experience points on the DJI Go 4 App correct? Could you please try to sync your flights to the cloud and then re-login to the app so we can check?

DJI Natalia Posted at 12-7 15:03
Hi there Integer. Just to clarify, are we talking about the Experience points on the DJI Go 4 App correct? Could you please try to sync your flights to the cloud and then re-login to the app so we can check?

Yes on dji go app. After I sync the flights happen this.

I can't sync, it hang on 30%

integer Posted at 12-7 16:02
Yes on dji go app. After I sync the flights happen this.

Hi there. Thanks for the quick response. Just want to make sure that you are using the DJI Go 4 App instead of DJI Go app correct?

DJI Natalia Posted at 12-7 16:35
Hi there. Thanks for the quick response. Just want to make sure that you are using the DJI Go 4 App instead of DJI Go app correct?

I use dji go 4 app the last version

integer Posted at 12-7 23:20
I use dji go 4 app the last version

Hi integer, may I have the screenshot of the issue and your DJI Account (the email address when you log in DJI GO 4)? Also, which type of mobile device do you use? Please kindly name the App version, we'd like to check the exact status, thank you!

Vendex Posted at 12-7 16:09
I can't sync, it hang on 30%

Hi Vendex, may I know which sync period do you choose? 1 month, 6 months or All? You may try to switch to another working WiFi to verify, please keep us updated on the latest progress, thank you!

I have iOS and Android version 4.3.5.

Same here.
Tried to sync 2 flights from today.
At first the sync hanged at 2%.
After a while ''Sync Failed. Retry'' message is dsplaied in the dialogue.
I pressed cancel, now my points and level are set to 0. Distance and number of flights are intact. The last two flights got the little cloud icon in the upper right corner as if they are synced.

EDIT 1: The flight distance of my forum profile has not been updated.

EDIT 2: I tried unchecking ''Upload Flight data''. Syncronisation started roling to about 70% after hanging for some time at 2%, but then again displayed the ''Sync Failed. Retry'' message.
This is a bug in the latest version of the app. Last time I flew and synced was on the 21st of October.

EDIT 3: I see that an even newer version of DJI Go 4 app appeared in the iOS app store. It's dated 3rd of December, but it was not there yesterday, when I updated quite a few apps. Updated the ap, but the syncronisation problem persists.

EDIT 4: I am on a solid home Wi-Fi connection, and I select period ''All' - as I've always done.

DJI Susan Posted at 12-8 00:14
Hi Vendex, may I know which sync period do you choose? 1 month, 6 months or All? You may try to switch to another working WiFi to verify, please keep us updated on the latest progress, thank you!

Hello Susan, I've sync 1 month without success, a friend of mine has the same sync problems. I've tried another wifi, even i've switch to mobile internet which is fast, no results. dji go 4 v4.3.8 and 4.3.4 - the same result.

Can’t sync again

Flysafely
Alex

Bei mir ist das selbe Problem. Wird dann wohl am Server liegen.

Bei mir ist das selbe Problem. Wird dann wohl am Server liegen.

Bei mir ist das selbe Problem. Wird dann wohl am Server liegen.

The same here but since yesterday at noon some things have changed for example, at midday the synchronization was blocked at 7%.
In the afternoon my experience points reappeared, at night the synchronization reached the end with error and flights appeared but not those of the last day.
And in my Airdata I see that all the flights of the day are incomplete. I have not experienced any kind of disconnection during flights.
Use iPhone 6Plus and iPhone 6, the 2 with iOS 12.1.0, DJI GO4 v.4.3.8, Mavic Pro FW v.01.04.500, Goggles RE last FW.

integer Posted at 12-8 00:37
I have iOS and Android version 4.3.5.

Hi integer, thanks for getting back to us. For the experience points and level issue, our engineers have been aware of this and they are working on it. As for the flight records, please try to sync again and see whether it works well, please keep us updated, thank you!

Vendex Posted at 12-8 07:59
Hello Susan, I've sync 1 month without success, a friend of mine has the same sync problems. I've tried another wifi, even i've switch to mobile internet which is fast, no results. dji go 4 v4.3.8 and 4.3.4 - the same result.

Thanks for the clarification. For the flight records synchronization, we have checked at our end for many times, but the issue does not occur. Could you try later and upload a short record recording for better assistance? Please also provide us with your DJI Account, we'll look into it, thank you!

Alex B. Posted at 12-8 09:54
Can’t sync again

Flysafely

Hello Alex, I'm so sorry for the inconvenience. Could you refer to 19# and have a try later? If the issue persists, please kindly offer your DJI account, we'll forward to our engineers to check, thank you!

fans7c6a5d83 Posted at 12-8 10:01
Bei mir ist das selbe Problem. Wird dann wohl am Server liegen.

Hi there, could you refer to 19# and keep us updated the latest progress? Thanks in advance!

Eric SCHEIDECKER Posted at 12-8 22:27
The same here but since yesterday at noon some things have changed for example, at midday the synchronization was blocked at 7%.
In the afternoon my experience points reappeared, at night the synchronization reached the end with error and flights appeared but not those of the last day.
And in my Airdata I see that all the flights of the day are incomplete. I have not experienced any kind of disconnection during flights.

Hi Eric, could you tell us your DJI Account?  We'll check at our end and try our best to help you out.

Sent a PM.

DJI Susan Posted at 12-10 02:31
Hi Eric, could you tell us your DJI Account, we'll check at our end and try our best to help you out.

Sent a PM.

DJI Susan Posted at 12-10 01:35
Hi integer, thanks for getting back to us. For the experience points and level issue, our engineers have been aware of this and they are working on it. As for the flight records, please try to sync again and see whether it works well, please keep us updated, thank you!

the flight records sync now but in the forum the flight distance not update. thank you

DJI Susan Posted at 12-8 00:14
Hi Vendex, may I know which sync period do you choose? 1 month, 6 months or All? You may try to switch to another working WiFi to verify, please keep us updated on the latest progress, thank you!

Dear Susan,
I have the same problem. I use 1month, 6 and all. Mavic Pro/IPhone 8 with last IOS version.

Regards

Maciek

DJI Susan Posted at 12-10 01:50
Thanks for the clarification. For the flight records synchronization, we have checked at our end for many times, but the issue does not occur. Could you try later and upload a short record recording for better assistance? Please also provide us with your DJI Account, we'll look into it, thank you!

Synchronization works now successfully and everything is in order, thanks for your support.

DJI Susan Posted at 12-10 01:54
Hello Alex, I'm so sorry for the inconvenience. Could you refer to 19# and have a try later? If the issue persists, please kindly offer your DJI account, we'll forward to our engineers to check, thank you!

I have an update, the records do sync successfully, I checked on different devices.
The issue is that the distance flown in the forum and the actual flown in the flight records do not sync
Thanks.

Fly safely
Alex

BumblerBee Posted at 12-10 03:33
Sent a PM.

Received with thanks! I've forwarded to our engineers to review. For the flight distance on the forum, it shall be synced as soon as the flight records uploaded successfully, I'll keep following up.

Eric SCHEIDECKER Posted at 12-10 05:26
Sent a PM.

Well received, I'll collect and forward to our engineers to locate the root cause.

MaciekT Posted at 12-10 06:25
Dear Susan,
I have the same problem. I use 1month, 6 and all. Mavic Pro/IPhone 8 with last IOS version.

Hi Maciek, I've read your new post and responded as well: https://forum.dji.com/thread-174391-1-1.html Please keep us updated there for better follow-up, thanks so much!

Vendex Posted at 12-10 11:23
Synchronization works now successfully and everything is in order, thanks for your support.

My pleasure. Glad to hear it works now.

Alex B. Posted at 12-10 14:40
I have an update, the records do sync successfully, I checked on different devices.
The issue is that the distance flown in the forum and the actual flown in the flight records do not sync
Thanks.

Hi Alex, I've replied you in another post: https://forum.dji.com/thread-174402-1-1.html Please kindly send the screenshots to djifansforumadmin@dji.com, the team will double check and help you out.

integer Posted at 12-10 06:03
the flight records sync now but in the forum the flight distance not update. thank you

Hi integer, for the flight distance on the forum, please refer to 33# and send the screenshots to djifansforumadmin@dji.com, the team will take care of it.

DJI Susan Posted at 12-11 02:53
Hi integer, for the flight distance on the forum, please refer to 33# and send the screenshots to , the team will take care of it.

screenshots from where?

integer Posted at 12-11 03:53
screenshots from where?

Sorry, the screenshots I mentioned here is the one on the Forum and the correct one on the DJI GO/DJI GO 4 App.

BumblerBee Posted at 12-10 03:33
Sent a PM.

Hi BumblerBee, I just got an update from our engineers that the issue has been fixed, you may try later to see whether it works now, thank you!

Eric SCHEIDECKER Posted at 12-10 05:26
Sent a PM.

Hi Eric, would you mind having a try later? Please let us know if the issue persists, thanks!

DJI Susan Posted at 12-12 01:31
Sorry, the screenshots I mentioned here is the one on the Forum and the correct one on the DJI GO/DJI GO 4 App.

hi Susan! its uselessness  to send screenshots because after i sync the flight record to dji servers after then i delete the flight record from dji go 4 go app permanently, so the flight distance in the app is zero.

DJI Susan Posted at 12-12 01:40
Hi Eric, would you mind having a try later? Please let us know if the issue persists, thanks!

Hi Susan,
There is no way!!!
The only way, I found, to synchronize has been erasing all flights made with the DJIGo4 4.3.8 (4266)
You reminber my post with screenshots of AIRDATA showing incomplete data? (#17)
After this both iPhones are completing sync without issues.

Susan please tell me, when you ask me for my account access, has anyone really tried it? Has anyone seen that the flights made under 4.3.8 were corrupt?

Now I have just updated to DJIGo4 4.3.9, I am excited to see what surprises this version brings.

Thank for your time and help, and stay tuned, this weekend I have planned 6 flight plans.