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Whole product set repair
832 8 2018-12-8
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louka
lvl.1
Flight distance : 30351 ft
United States
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Hi, I put in a request to send in my whole product set for repair due to a crash.   I have 3 batteries and they are fully functional.   Do I send in thhe batteries??????   Or just drone and remote??

2018-12-8
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Tentoes
Captain
Flight distance : 584944 ft
United States
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Likely just the drone. Just the broken part.
2018-12-8
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DJI Gamora
Super Moderator

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Hi louka, thank you for bringing this query to us. Apologies for the confusion. You don't have to send in the batteries. Only the aircraft without the remote control. If the remote controller's button is loose then you may also send in for evaluation, you only need to send in the malfunctioning component.  Propellers, normally functioning SD cards, non-DJI products should also not be included. Kindly reach us again if you have any concerns. Thank you.
2018-12-8
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jacksonnai
Captain
Malaysia
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Just the broken part, pack it nicely and it will good to go
2018-12-8
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jacksonnai
Captain
Malaysia
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Btw welcome to the forum louka
2018-12-8
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DJI Tony
Super Moderator

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jacksonnai Posted at 12-8 20:57
Just the broken part, pack it nicely and it will good to go

Hi, thanks for your additional advise. Please let us know if you need our assistance as well. Thank you for continued support.
2018-12-9
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jacksonnai
Captain
Malaysia
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DJI Tony Posted at 12-9 14:14
Hi, thanks for your additional advise. Please let us know if you need our assistance as well. Thank you for continued support.

You're welcome
2018-12-11
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A CW
Captain
Flight distance : 13065705 ft
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United Kingdom
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Welcome to forum  - hope you get it fixed soon
2018-12-11
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fans7bc22145
New

United States
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My dji drone has water damage so I send the drone and I picked the whole set do I send the drone battery and remote??
8-29 17:41
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