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Flight record not updating
1574 18 2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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Though I always sinc the flight records and it mostly works, the app shows sync successful but the forum page is not updated.

I cleared the browser cache and restarted the computer. Still the flight distance in the forum and on the App differs.

What to do. (Obviously this is not a critical issue)
2018-12-10
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DJI Natalia
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Hi there, we're sorry for the inconvenience caused. Would it be possible if you can provide the screenshot of the issue? So we can check this on our end. Thank you.
2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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DJI Natalia Posted at 12-10 08:45
Hi there, we're sorry for the inconvenience caused. Would it be possible if you can provide the screenshot of the issue? So we can check this on our end. Thank you.

Dear Natalia,

Attached as requested. Please note that I only once before had the same problem.

The 1st is the flight data as provided on the Forum.



This one is a photo of the flight record value on the DJI GO 4 App. I have updated the flight records no less than 5 times, as I do after every flight.

2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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DJI Stephen Posted at 12-10 08:44
Hello and good day HendrikJB. We are sorry for the troubles that it caused. May I know which sync period are you trying to sync? 1 month, 6 months or All? Do we have a chance to use different wi-fi connection? please keep us updated on the latest progress. We will inform our team in regards to this concern. Thank you for continued support.

Hi Stephen, I always go for syncing "ALL"
2018-12-10
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DJI Natalia
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HendrikJB Posted at 12-10 11:23
Dear Natalia,

Attached as requested. Please note that I only once before had the same problem.

Hi, thanks for the quick response. I already forwarded your concern to the right department to fix the issue. I'll update you once I get the response. Thanks for your understanding.
2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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DJI Natalia Posted at 12-10 11:42
Hi, thanks for the quick response. I already forwarded your concern to the right department to fix the issue. I'll update you once I get the response. Thanks for your understanding.

Thank you very much.
2018-12-10
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DJI Natalia
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HendrikJB Posted at 12-10 12:26
Thank you very much.

You're most welcome.
2018-12-10
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Alex B.
Captain
Flight distance : 21105262 ft

Spain
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The records do sync with the cloud, I checked on different devices.
The issue is that the distance in the forum and actual flown doesn’t sync

Fly safely
Alex
2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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Alex B. Posted at 12-10 14:33
The records do sync with the cloud, I checked on different devices.
The issue is that the distance in the forum and actual flown doesn’t sync

Thank you for that Alex B.
2018-12-10
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DJI Susan
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HendrikJB Posted at 12-10 16:39
Thank you for that Alex B.

Hi HendrikJB, double checked with the team, the issue has been fixed, please kindly check the flight distance and see whether it is the correct one, thank you!
2018-12-10
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DJI Susan
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Alex B. Posted at 12-10 14:33
The records do sync with the cloud, I checked on different devices.
The issue is that the distance in the forum and actual flown doesn’t sync

Hi Alex, please kindly send the screenshots to djifansforumadmin@dji.com, the team will double check and help you out.
2018-12-10
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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DJI Susan Posted at 12-10 20:00
Hi HendrikJB, double checked with the team, the issue has been fixed, please kindly check the flight distance and see whether it is the correct one, thank you!

Hi Susan,

What I have now is that the Experience Points in the DJI GO 4 App are reflected as Flight distance in the forum  
2018-12-11
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DJI Susan
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HendrikJB Posted at 12-11 09:40
Hi Susan,

What I have now is that the Experience Points in the DJI GO 4 App are reflected as Flight distance in the forum

Sorry, I'll double check with the team and come back later.
2018-12-12
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DJI Susan
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HendrikJB Posted at 12-11 09:40
Hi Susan,

What I have now is that the Experience Points in the DJI GO 4 App are reflected as Flight distance in the forum

Hi HendrikJB, sorry for the inconvenience, it should work now, you may check later.
2018-12-13
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FLPilotShark
Second Officer
Flight distance : 721913 ft
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United States
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DJI Susan Posted at 12-13 18:08
Hi HendrikJB, sorry for the inconvenience, it should work now, you may check later.

I have the same issues with my flight recorder even know I sync it!  Take a look at what my iPhoneX shows below: Can this be fixed somehow?   

2018-12-15
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DJI Susan
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FLPilotShark Posted at 12-15 05:18
I have the same issues with my flight recorder even know I sync it!  Take a look at what my iPhoneX shows below: Can this be fixed somehow?   

[view_image]

Received with thanks! I've forwarded to the technicians, you may try to refresh and check later.
2018-12-16
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CanonMax
Captain
Flight distance : 8953215 ft
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Netherlands
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Well... I noticed today that flights do sync but at the end of the sync-process... you get the message "Sync Failed. Retry".

Synchronisation with HD Sync however does work OK.
This happens more often. I think the servers at DJI are being worked at or in servicing state...
Not nice... but I hope it will get better soon.

fly Safe!

(Canon)Max
2018-12-17
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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Alex B. Posted at 2018-12-10 14:33
The records do sync with the cloud, I checked on different devices.
The issue is that the distance in the forum and actual flown doesn’t sync

Hi Alex B  I never get an error whilst syncing but the distance on the forum and on the mobile device just seems to get bigger and bigger.
What I don`t understand is that previously it worked 100%.

Eg. The forum now shows that I`ve flown 363407m but my device shows 372058m

Just a note about when I do a sync.  Regardless of how many flights I get from a set of 5 batteries or of how many of the 5 I`ve used I sync after EVERY Flight Session.  No error messages.
2019-1-15
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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I sync my flight records everytime after a day`s flight.

Here is today`s proof that it is now 10 000 meters difference.


2019-2-26
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