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Pictures and videos aren´t transfered to the phone completely
255 2 2018-12-11
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fansa410d349
lvl.2
Flight distance : 26591 ft
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Peru
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Hello Forum.

I have some issues with my mavic 2 zoom and my iPhone Xs.

It happens that I fly my drone and only a part or even sometimes no pictures or videos are transfered from the drone/remote to my phone.

How can I solve this problem?

Thank you


2018-12-11
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DJI Natalia
Administrator

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Hi there, we're sorry for the inconvenience caused. Please check if you are running the latest app on your mobile device, kindly make sure that there is enough space on your mobile device, and remember to enable Auto Sync HD Photos to your settings. If the HD photos will not show up on the local album, please check this route: iOS: DJI GO4/Documents/videoCache (video)
DJI GO4/Documents/.MEDIALIBRARY (picture, the picture can not be opened directly after exporting, please suffix with .JPG to open) If you have further question, please let us know. Thank you.


2018-12-11
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fansa410d349
lvl.2
Flight distance : 26591 ft
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Peru
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this option is enabled. But it´s strange, sometimes I take 10 photos and get 10, sometimes only 2 or sometimes only 5. Same with videos.
2018-12-14
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