Hello,


im just bought my Mavic2 pro yesterday and today he is gone...


Like them many of you, my mavic2 gone crazy and i lost the control on 3-4m height, he started going forward alone and i cant stop them. He try force landing but i dont know reason why, i know only after firmware update today i have some disconnections between RC and AIRCRAFT...

Did someone have experience and did you solve problem without additional costs?


I have refresh care, but why to spend refresh care if this isnt my fault? I wont fix anyone's bug and pay for that...

I really hope the DJI will take my Mavic 2 on warranty and fix this problem

P.S. My logs are sincronised on cloud

Hello and good day AlexCRO. I am sorry to know what happened to your previous flight with your new DJI Mavic 2 Pro. This is not the experience we want you to have with DJI. Since this issue/crashed happened the best thing you need to do is to contact DJI Support at https://www.dji.com/support and create a case for your drone. Please sync the flight record as well using your DJI Go 4 application for further analysis. Thank you.

Thanks for fast answer,
I was open the ticket on 1508681, but also i was write there because Im little bit afraid what to do?

thx

AlexCRO Posted at 12-12 15:23
Thanks for fast answer,
I was open the ticket on 1508681, but also i was write there because Im little bit afraid what to do?

You are very much welcome AlexCRO. We are glad to help you. If you have any other inquiries or concern about DJI. Please feel free to post it here at DJI Forum.

Thx,

im reading about refresh care now... and if i understand well i need to pay repair or exchange although i have payed refresh care?

Yes, there are some additional charges.
Sorry for what happened to your drone

Flysafely all
Alex

Let's hope this is covered under warranty.

Please keep us updated as to findings........

Randy

Sorry to read that mate

BTW welcome to the forum AlexCRO hope you get it fixed well

AlexCRO Posted at 12-12 16:03
Thx,

im reading about refresh care now... and if i understand well i need to pay repair or exchange although i have payed refresh care?

Yes, AlexCRO, an additional fee is needed for the DJI Care Refresh replacement. You can refer to the screenshot below. For your case, as there is a doubt about the accident, data analysis is suggested, we'll provide you with the corresponding offer according to the analysis result.

Thanks everyone,

I will take a picture of mavic and post here.

When i can expect  some more info and details? I need to send aircraft in Germany am i right? What and how to delivery?

Does DJI open ticket to UPS or other company to take a pqckage?

jacksonnai Posted at 12-12 20:53
BTW welcome to the forum AlexCRO hope you get it fixed well

Thanks, i hope so i will be sadisfied customer on the end of this sad story

Update:
Gimbal and camera working, only filter i crashed
Body have some inyuri
Motors 3 are good,  1 im not shure, little hard rotate, try with hand...
Propeles 3 broken 1 lost

Sad story about this crash, Hope everything will be fixed fine. Good Luck

Can you post the flight log? Here’s link just follow instructions.  http://www.phantomhelp.com/LogViewer/Upload/
Did you wait to get GPS lock? Or it was at ATTI mode?

Log was synced on cloud, how can i get logs intro txt?

I dont know what is happend, i was fly abouth 3 min, he lost several times connection and reconnect. He try automatic landing and after this he gone crazy... I was try manualy to control him but not responding on comands he just go forward and crash..

AlexCRO Posted at 12-13 02:30
Update:
Gimbal and camera working, only filter i crashed
Body have some inyuri

That's looks bad but glad that the camera and gimbal are fine

AlexCRO Posted at 12-13 01:56
Thanks, i hope so i will be sadisfied customer on the end of this sad story

You're welcome mate

Wow, looks badly damaged, so get it back to DJI for repair quickly and back into the air again. Good luck, DJI will have it sorted quickly.

AlexCRO Posted at 12-13 03:24
Log was synced on cloud, how can i get logs intro txt?

I dont know what is happend, i was fly abouth 3 min, he lost several times connection and reconnect. He try automatic landing and after this he gone crazy... I was try manualy to control him but not responding on comands he just go forward and crash..

Hi Alex,

I you are an Android user yiou will find the flightlogs.txt on your mobile device.

//root/DJI/DJI go 4 /Flightrecords/*.txt, use a file explore to get it off your phone and upload it.

cheers
JJB

Thanks,

there is a link with logs...

http://www.phantomhelp.com/LogViewer/SSASPLIEN33INA2590RX/

What time of day was your flight was it in full daylight ?

Last fly on daylight is on 12 December 2018 - 14:42 - I can post that log
Fly when he crashed is on 12 December 2018 18:47 - Log posted

same thing happened with me after last FW update my AC crashed after 17 sec only, DJI will fix or replace it under warranty, i sent my AC to Hong kong for repair since last week but still didn't heard any thing from them. even the website not updated

Thx on info, i think everything will be fine... If you send standard shipping maybe  AC is still on delivery status..you have tracking number and see if package is delivered...

AlexCRO Posted at 12-15 05:43
Thx on info, i think everything will be fine... If you send standard shipping maybe  AC is still on delivery status..you have tracking number and see if package is delivered...

thank you they just update the status today.

AlexCRO Posted at 12-13 13:29
Thanks,

there is a link with logs...

Hi Alex,

Hard to tell why your MavicPro crashed, end of the flight just stops when it is still flying under control.

You had many disconnects, if its a full disconnect a RTH will start. Your first disconnect 44 seconds, because your drone is close to homepoint it will autoland.
(answer to your question, see the manual for how and when a RTH starts)Disconnects happend mutliple times. All pitch and roll data looks fine, so no rapid moves etc.
It looks as your drone was under control when connected.
What happend during connection loss is not written in the file, so cannot tell wich inputs you did on the RC.

My advice is always land after the first error, disconnect etc instead of continue flying.
Try to find out what causes the problem.

Hope the repairs will work out good for you.
After that many happy landings!

cheers
JJB

I dont know how to describe... Its frustrating when you spent that much money for something doesnt work fine... Im work with electronic and I know how sensors, gps,rc working, i never seen something like that... He lose connection and then like some other have remote control Aircraft just start go forward and hit lamppost.

It’s not advised to fly with errors,
If you see a first error, it’s a good idea to land immediately and not continue flying!

Flysafely
Alex

Alex B. Posted at 12-15 12:10
It’s not advised to fly with errors,
If you see a first error, it’s a good idea to land immediately and not continue flying!

Yeah I know,

thanks on suggestion...

DJI Have you anything new for me?  
Did you check logs?

Best regards

Update:

Today, DJI surprise me with info and I wanna thanks all of you.  
DJI will repair my Mavic 2 under warranty and im very happy with this info.

If anyone need some help and info,  you can contact me..

Best regards

Excellent ! Good outcome then good for you.

Glad for You mate. Fly safe from now on and forever

Good news Alex, happy to hear. I'm just back for my first flight, some hoverings, moves, turns and landings for a start. Went though positioning mode and sport, as a RC heli  flyer, what I can say M2P is very stable, silent and not that responsive compared to 3d Rc helis and I knew it would be so. All good so far, still a long way to go for learning and more fun to come. Yeaaahhh!

AlexCRO Posted at 12-27 06:48
Update:

Today, DJI surprise me with info and I wanna thanks all of you.  

cool, good luck with the shipping and DJI logistic team !!

just got mine yesterday after they repair it under warranty.

AlexCRO Posted at 12-27 06:48
Update:

Today, DJI surprise me with info and I wanna thanks all of you.  

Congrats Alex! now don’t crash or lose the next one!
Have many great and safe flights ahead!

Flysafely
Alex

Case closed...

Today I was receive my Mavic 2 and everything is perfect...

Thx a lot everyone

Sorry to hear about the crash (our biggest fear, right?) but I’m glad it was a happy ending!

good to hear that. fly safe