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Crashed Mavic 2 Pro :(
98579 98579 2018-12-12
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Hello,


im just bought my Mavic2 pro yesterday and today he is gone...


Like them many of you, my mavic2 gone crazy and i lost the control on 3-4m height, he started going forward alone and i cant stop them. He try force landing but i dont know reason why, i know only after firmware update today i have some disconnections between RC and AIRCRAFT...

Did someone have experience and did you solve problem without additional costs?


I have refresh care, but why to spend refresh care if this isnt my fault? I wont fix anyone's bug and pay for that...

I really hope the DJI will take my Mavic 2 on warranty and fix this problem

P.S. My logs are sincronised on cloud


2018-12-12
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DJI Stephen
DJI team
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Hello and good day AlexCRO. I am sorry to know what happened to your previous flight with your new DJI Mavic 2 Pro. This is not the experience we want you to have with DJI. Since this issue/crashed happened the best thing you need to do is to contact DJI Support at https://www.dji.com/support and create a case for your drone. Please sync the flight record as well using your DJI Go 4 application for further analysis. Thank you.

2018-12-12
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Thanks for fast answer,
I was open the ticket on 1508681, but also i was write there because Im little bit afraid what to do?

thx
2018-12-12
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DJI Stephen
DJI team
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AlexCRO Posted at 12-12 15:23
Thanks for fast answer,
I was open the ticket on 1508681, but also i was write there because Im little bit afraid what to do?

You are very much welcome AlexCRO. We are glad to help you. If you have any other inquiries or concern about DJI. Please feel free to post it here at DJI Forum.
2018-12-12
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Thx,

im reading about refresh care now... and if i understand well i need to pay repair or exchange although i have payed refresh care?
2018-12-12
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Alex B.
Captain
Flight distance : 21105262 ft

Spain
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Yes, there are some additional charges.
Sorry for what happened to your drone

Flysafely all
Alex
2018-12-12
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rwynant V1
Captain
Flight distance : 4842277 ft
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Let's hope this is covered under warranty.

Please keep us updated as to findings........

Randy
2018-12-12
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jacksonnai
Captain
Malaysia
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Sorry to read that mate
2018-12-12
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jacksonnai
Captain
Malaysia
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BTW welcome to the forum AlexCRO hope you get it fixed well
2018-12-12
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DJI Thor
Administrator
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AlexCRO Posted at 12-12 16:03
Thx,

im reading about refresh care now... and if i understand well i need to pay repair or exchange although i have payed refresh care?

Yes, AlexCRO, an additional fee is needed for the DJI Care Refresh replacement. You can refer to the screenshot below. For your case, as there is a doubt about the accident, data analysis is suggested, we'll provide you with the corresponding offer according to the analysis result. care refresh.png
2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Thanks everyone,

I will take a picture of mavic and post here.

When i can expect  some more info and details? I need to send aircraft in Germany am i right? What and how to delivery?

Does DJI open ticket to UPS or other company to take a pqckage?


2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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jacksonnai Posted at 12-12 20:53
BTW welcome to the forum AlexCRO hope you get it fixed well

Thanks, i hope so i will be sadisfied customer on the end of this sad story
2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Update:
Gimbal and camera working, only filter i crashed
Body have some inyuri
Motors 3 are good,  1 im not shure, little hard rotate, try with hand...
Propeles 3 broken 1 lost
20181213_111334.jpg
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20181213_112800.jpg
2018-12-13
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nixuspix
Captain
Flight distance : 2864974 ft
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Latvia
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Sad story about this crash, Hope everything will be fixed fine. Good Luck
2018-12-13
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DanielVieira
First Officer
Flight distance : 4633533 ft
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Portugal
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Can you post the flight log? Here’s link just follow instructions.  http://www.phantomhelp.com/LogViewer/Upload/
Did you wait to get GPS lock? Or it was at ATTI mode?


2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Log was synced on cloud, how can i get logs intro txt?

I dont know what is happend, i was fly abouth 3 min, he lost several times connection and reconnect. He try automatic landing and after this he gone crazy... I was try manualy to control him but not responding on comands he just go forward and crash..
2018-12-13
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jacksonnai
Captain
Malaysia
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AlexCRO Posted at 12-13 02:30
Update:
Gimbal and camera working, only filter i crashed
Body have some inyuri

That's looks bad but glad that the camera and gimbal are fine
2018-12-13
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jacksonnai
Captain
Malaysia
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AlexCRO Posted at 12-13 01:56
Thanks, i hope so i will be sadisfied customer on the end of this sad story

You're welcome mate
2018-12-13
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M2Wair
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Wow, looks badly damaged, so get it back to DJI for repair quickly and back into the air again. Good luck, DJI will have it sorted quickly.
2018-12-13
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JJBspark
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AlexCRO Posted at 12-13 03:24
Log was synced on cloud, how can i get logs intro txt?

I dont know what is happend, i was fly abouth 3 min, he lost several times connection and reconnect. He try automatic landing and after this he gone crazy... I was try manualy to control him but not responding on comands he just go forward and crash..

Hi Alex,

I you are an Android user yiou will find the flightlogs.txt on your mobile device.

//root/DJI/DJI go 4 /Flightrecords/*.txt, use a file explore to get it off your phone and upload it.

cheers
JJB
2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Thanks,

there is a link with logs...

http://www.phantomhelp.com/LogViewer/SSASPLIEN33INA2590RX/
2018-12-13
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Sky Donkey
First Officer
Flight distance : 355157 ft
United Kingdom
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What time of day was your flight was it in full daylight ?
2018-12-13
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Last fly on daylight is on 12 December 2018 - 14:42 - I can post that log
Fly when he crashed is on 12 December 2018 18:47 - Log posted
2018-12-13
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bikoo
First Officer
Flight distance : 1534987 ft
United Arab Emirates
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same thing happened with me after last FW update my AC crashed after 17 sec only, DJI will fix or replace it under warranty, i sent my AC to Hong kong for repair since last week but still didn't heard any thing from them. even the website not updated
2018-12-14
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Thx on info, i think everything will be fine... If you send standard shipping maybe  AC is still on delivery status..you have tracking number and see if package is delivered...
2018-12-15
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bikoo
First Officer
Flight distance : 1534987 ft
United Arab Emirates
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AlexCRO Posted at 12-15 05:43
Thx on info, i think everything will be fine... If you send standard shipping maybe  AC is still on delivery status..you have tracking number and see if package is delivered...

thank you they just update the status today.
2018-12-15
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JJBspark
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AlexCRO Posted at 12-13 13:29
Thanks,

there is a link with logs...

Hi Alex,

Hard to tell why your MavicPro crashed, end of the flight just stops when it is still flying under control.

You had many disconnects, if its a full disconnect a RTH will start. Your first disconnect 44 seconds, because your drone is close to homepoint it will autoland.
(answer to your question, see the manual for how and when a RTH starts)Disconnects happend mutliple times. All pitch and roll data looks fine, so no rapid moves etc.
It looks as your drone was under control when connected.
What happend during connection loss is not written in the file, so cannot tell wich inputs you did on the RC.

My advice is always land after the first error, disconnect etc instead of continue flying.
Try to find out what causes the problem.

Hope the repairs will work out good for you.
After that many happy landings!

cheers
JJB
analysis1.png
analysis2.png
2018-12-15
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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I dont know how to describe... Its frustrating when you spent that much money for something doesnt work fine... Im work with electronic and I know how sensors, gps,rc working, i never seen something like that... He lose connection and then like some other have remote control Aircraft just start go forward and hit lamppost.
2018-12-15
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Alex B.
Captain
Flight distance : 21105262 ft

Spain
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It’s not advised to fly with errors,
If you see a first error, it’s a good idea to land immediately and not continue flying!

Flysafely
Alex
2018-12-15
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Alex B. Posted at 12-15 12:10
It’s not advised to fly with errors,
If you see a first error, it’s a good idea to land immediately and not continue flying!

Yeah I know,

thanks on suggestion...
2018-12-15
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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DJI Have you anything new for me?  
Did you check logs?

Best regards
2018-12-19
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Update:

Today, DJI surprise me with info and I wanna thanks all of you.  
DJI will repair my Mavic 2 under warranty and im very happy with this info.

If anyone need some help and info,  you can contact me..

Best regards
2018-12-27
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DPOV
Captain
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United States
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Excellent ! Good outcome then good for you.
2018-12-27
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nixuspix
Captain
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Latvia
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Glad for You mate. Fly safe from now on and forever
2018-12-27
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FLYINHASS
First Officer
Flight distance : 21975 ft
Switzerland
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Good news Alex, happy to hear. I'm just back for my first flight, some hoverings, moves, turns and landings for a start. Went though positioning mode and sport, as a RC heli  flyer, what I can say M2P is very stable, silent and not that responsive compared to 3d Rc helis and I knew it would be so. All good so far, still a long way to go for learning and more fun to come. Yeaaahhh!
2018-12-27
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bikoo
First Officer
Flight distance : 1534987 ft
United Arab Emirates
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AlexCRO Posted at 12-27 06:48
Update:

Today, DJI surprise me with info and I wanna thanks all of you.  

cool, good luck with the shipping and DJI logistic team !!

just got mine yesterday after they repair it under warranty.
2018-12-28
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Alex B.
Captain
Flight distance : 21105262 ft

Spain
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AlexCRO Posted at 12-27 06:48
Update:

Today, DJI surprise me with info and I wanna thanks all of you.  

Congrats Alex! now don’t crash or lose the next one!
Have many great and safe flights ahead!

Flysafely
Alex
2018-12-28
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AlexCRO
lvl.2
Flight distance : 270030 ft
Croatia
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Case closed...

Today I was receive my Mavic 2 and everything is perfect...

Thx a lot everyone
2019-1-4
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AVCastelli
lvl.1
Flight distance : 81578 ft
Australia
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Sorry to hear about the crash (our biggest fear, right?) but I’m glad it was a happy ending!
2019-1-7
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bikoo
First Officer
Flight distance : 1534987 ft
United Arab Emirates
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good to hear that. fly safe
2019-1-7
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