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Osmo Pocket Won’t Activate
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18051 108 2018-12-12
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SM_19
lvl.2

United States
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Today I received my Osmo Pocket. Let it fully charge, and went to begin activation. I have tried everything to get it to activate, each time giving me an activation data error. I have reset my phone and the Osmo, deleted the app, removed as card, tried on WiFi and LTE, tried different DJI accounts and no one of which have worked. Unfortunately since the device requires activation it is pretty much bricked until I get passed this error. I have the iPhone XS Max, so the phone shouldn’t be the issue here. Kinda frustrated after waiting for the awesome thing to arrive only to be greeted by this error that won’t even allow me to try the camera out. If anyone has an information or updates, please let me know.
2018-12-12
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fans727d5526
Second Officer
United States
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Not sure, but had a little thought. When I got mine today, it would start to activate then would stop. I also noticed that it was not always launching the app. I looked at the lightening connector adapter on the OSMO and could see that it had just a little bit more to snap into the correct place. After that mine worked fine, launches Mimo, update went fine.
2018-12-12
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SM_19
lvl.2

United States
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We’re you also getting the error for activation? I will have to try this thanks
2018-12-12
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DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
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China
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Hi u cannot login or get activation error?

would u plz have the photo where u get stuck?

If u tried multiple times and still get  "Activation data error. Please restart the device and try again."

We need the osmo pocket serial number .
(you can scan the qr code at the bottom of  osmopocket)
2018-12-12
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SM_19
lvl.2

United States
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That did not work for me. It says device is connect but then tells me that the device is activation data error
2018-12-12
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SM_19
lvl.2

United States
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DJI-ytao Posted at 12-12 18:01
Hi u cannot login or get activation error?

would u plz have the photo where u get stuck?

I have done this multiple times. I can’t seem to get any answer. Very frustrated after waiting for this product and having it arrive and it doesn’t work because of server issues
2018-12-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi SM_19, we are so sorry for the troubles on activation, may I have the serial number of Osmo Pocket for further support? Please find it in the package or scan the QR code at the bottom of the device, thank you very much.
2018-12-12
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SM_19
lvl.2

United States
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DJI Mindy Posted at 12-12 18:41
Hi SM_19, we are so sorry for the troubles on activation, may I have the serial number of Osmo Pocket for further support? Please find it in the package or scan the QR code at the bottom of the device, thank you very much.

I have called and provided this information and they are telling me they won’t know for up to 2 days when the fix could be sent out....
2018-12-12
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DJI Mindy
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Flight distance : 7 ft
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SM_19 Posted at 12-12 18:56
I have called and provided this information and they are telling me they won’t know for up to 2 days when the fix could be sent out....

Please PM me the serial number and I will help to check, thank you.
2018-12-12
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fans57f3213d
lvl.1
Australia
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Received my long wait for the pocket and same error
msg pop up data error and can not activate, this is so annoying! What’s the fix? Got pocket brick is all I have and it sucks
2018-12-13
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DJI Mindy
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Flight distance : 7 ft
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fans57f3213d Posted at 12-13 01:04
Received my long wait for the pocket and same error
msg pop up data error and can not activate, this is so annoying! What’s the fix? Got pocket brick is all I have and it sucks

Hello there, sorry to know you have the same issue, please reboot the Osmo Pocket and the APP, make sure the network is great and activate it again, if the issue persists, please provide us the serial number of the device and the error message, thank you.
2018-12-13
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fans57f3213d
lvl.1
Australia
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DJI Mindy Posted at 12-13 02:27
Hello there, sorry to know you have the same issue, please reboot the Osmo Pocket and the APP, make sure the network is great and activate it again, if the issue persists, please provide us the serial number of the device and the error message, thank you.

Same thing where do I provide you my serial number and is there a fix already?
2018-12-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans57f3213d Posted at 12-13 02:48
Same thing where do I provide you my serial number and is there a fix already?

The serial number can be found in the package or scan the QR code at the bottom of the device, please send me PM, we will help to check, thank you.
2018-12-13
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djiuser_Yug7KHRrdApj
lvl.1

Hong Kong
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Same thing. Where should I send you my SN ?
2018-12-13
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divodee01
lvl.1

United States
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DJI Mindy Posted at 12-13 02:55
The serial number can be found in the package or scan the QR code at the bottom of the device, please send me PM, we will help to check, thank you.

I’m getting the same “activation data error” message as well
2018-12-13
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djiuser_1FJ1ZBWB8WyA
lvl.1

United Kingdom
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I have the same problem with "activation data error"!!!
2018-12-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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divodee01 Posted at 12-13 09:12
I’m getting the same “activation data error” message as well

Hi there, sorry to know you have the same issue. Please kindly try to restart the Osmo Pocket and DJI Mimo App, make sure the internet connection is working properly and then re-activate again. If the issue persists, please kindly provide us your Osmo Pocket's serial number for further confirmation. The serial can be found in the package, or you can scan the QR code at the bottom of the Osmo Pocket. Thank you in advance.
2018-12-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_1FJ1ZBWB8WyA Posted at 12-13 10:26
I have the same problem with "activation data error"!!!

Hello there, please check my post in 17#, thank you.
2018-12-13
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fansa3286d99
New
United States
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Just bought my DJI Osmo Pocket, brought it home to find out that I keep getting “Activation Failed”

PLEASE HELP!!!
2018-12-13
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fansa3286d99
New
United States
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fansa3286d99 Posted at 12-13 19:12
Just bought my DJI Osmo Pocket, brought it home to find out that I keep getting “Activation Failed”

PLEASE HELP!!!

2018-12-13
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djiuser_vWQLwG0s3Q38
lvl.1

Canada
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I have the same problem. I can not activate. Im using iphone x. I don’t know what’s the problem. I also restart mu phone and my osmo pocket, but still the same result.
2018-12-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hello there, did you attach the screenshot in 20#? I didn't see anything, may I have the serial number of your device as well? Please refer to my post in 17#, thank you.
2018-12-13
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DJI Mindy
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Flight distance : 7 ft
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djiuser_vWQLwG0s3Q38 Posted at 12-13 20:29
I have the same problem. I can not activate. Im using iphone x. I don’t know what’s the problem. I also restart mu phone and my osmo pocket, but still the same result.

Hi there, sorry to know you have the same problem, may I have the serial number of your device and the exact error message in the APP? Please refer to my post in 17#, thank you.
2018-12-13
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djiuser_vWQLwG0s3Q38
lvl.1

Canada
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DJI Mindy Posted at 12-13 22:48
Hi there, sorry to know you have the same problem, may I have the serial number of your device and the exact error message in the APP? Please refer to my post in 17#, thank you.

0W7DFB70128351
2018-12-13
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djiuser_vWQLwG0s3Q38
lvl.1

Canada
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djiuser_vWQLwG0s3Q38 Posted at 12-13 22:51
0W7DFB70128351

2018-12-13
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djiuser_vWQLwG0s3Q38
lvl.1

Canada
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djiuser_vWQLwG0s3Q38 Posted at 12-13 22:53

2018-12-13
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fansbda5b609
lvl.1

Hong Kong
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Hi There!

Same problem occurred to me. Just wonder if I go to the nearest shop in Hong Kong and change a new one?

Really disappointed about this experience. Never happened to me in other DJI's purchase.

Any solution?

Thanks
2018-12-14
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fans9f515531
New
Armenia
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DJI Mindy Posted at 12-13 19:07
Hi there, sorry to know you have the same issue. Please kindly try to restart the Osmo Pocket and DJI Mimo App, make sure the internet connection is working properly and then re-activate again. If the issue persists, please kindly provide us your Osmo Pocket's serial number for further confirmation. The serial can be found in the package, or you can scan the QR code at the bottom of the Osmo Pocket. Thank you in advance.

I’m having same problem

Photo attached with details.

Please advice!
2018-12-14
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divodee01
lvl.1

United States
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DJI Mindy Posted at 12-13 19:07
Hi there, sorry to know you have the same issue. Please kindly try to restart the Osmo Pocket and DJI Mimo App, make sure the internet connection is working properly and then re-activate again. If the issue persists, please kindly provide us your Osmo Pocket's serial number for further confirmation. The serial can be found in the package, or you can scan the QR code at the bottom of the Osmo Pocket. Thank you in advance.

SN: 0W7DF930128233
2018-12-14
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djiuser_NASDUkq5d1lo
lvl.1

United States
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Just drove 3 hours to pick mine up and it won't connect four activate either
2018-12-14
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djiuser_NASDUkq5d1lo
lvl.1

United States
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djiuser_NASDUkq5d1lo Posted at 12-14 13:14
Just drove 3 hours to pick mine up and it won't connect four activate either

I plug in the device it launches the app automatically so I know my phone is seeing it it starts to activate in immediately says check device connection and goes back to the home screen. I'm on an Android Galaxy s9 plus
2018-12-14
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djiuser_NASDUkq5d1lo
lvl.1

United States
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djiuser_NASDUkq5d1lo Posted at 12-14 13:14
Just drove 3 hours to pick mine up and it won't connect four activate either

Also tried it on my lgv30 same issue
2018-12-14
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djiuser_zILuTpgWT3ze
New

Australia
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Activation failed for the last 2 days. Tried 2 different iPhone X, 2 different logins and still no luck with the DJI Mimo app. I can PM my serial number if needed.
2018-12-14
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fansb1061e74
New

United States
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DJI Mindy Posted at 12-13 19:07
Hi there, sorry to know you have the same issue. Please kindly try to restart the Osmo Pocket and DJI Mimo App, make sure the internet connection is working properly and then re-activate again. If the issue persists, please kindly provide us your Osmo Pocket's serial number for further confirmation. The serial can be found in the package, or you can scan the QR code at the bottom of the Osmo Pocket. Thank you in advance.

Same issue with activation SN0W7DF8W0220589
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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If the error persists, please contact our support www.dji.com/support or your reseller for the replacement, sorry for the inconvenience caused.
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_zILuTpgWT3ze Posted at 12-14 16:01
Activation failed for the last 2 days. Tried 2 different iPhone X, 2 different logins and still no luck with the DJI Mimo app. I can PM my serial number if needed.

Hello there, yes, please, we need the serial number and the error message, please send me PM, thank you.
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansbda5b609 Posted at 12-14 00:33
Hi There!

Same problem occurred to me. Just wonder if I go to the nearest shop in Hong Kong and change a new one?

Hi there, we sincerely apologize for the trouble caused, if you have the same error and the issue persists after rebooting, please contact your seller for the replacement service, thank you.
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans9f515531 Posted at 12-14 05:39
I’m having same problem

Photo attached with details.

Hi there, could you please PM me the serial number of the device and the error message? Thank you.
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline


Hi there, if you have the same error and the issue persists after rebooting, please contact your seller for the replacement service, sorry for the inconvenience caused.
2018-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansb1061e74 Posted at 12-15 00:40
Same issue with activation SN0W7DF8W0220589

Hi there, we sincerely apologize for the trouble caused, if you have the same error and the issue persists after rebooting, please contact your seller for the replacement service, thank you.
2018-12-15
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