I have 2 mavics.......1 AIR and 1 PRO2

why only the icon of my PRO2 appears in my profile?
I even ran a test ..... I flew now with my AIR and then I synchronized.
The registry appears but the AIR icon does not continue to appear.

Hi TZero, thank you for bringing this query to us. Apologies for the troubles you had. Kindly send me a message with the serial number ( SN ) of your Mavic Air with your DJI Account. Thank you.

DJI Gamora Posted at 12-13 07:24
Hi TZero, thank you for bringing this query to us. Apologies for the troubles you had. Kindly send me a message with the serial number ( SN ) of your Mavic Air with your DJI Account. Thank you.

I will ( PM ).....thanks

TZero Posted at 12-13 07:28
I will ( PM ).....thanks

Hi, no worries. We're here to help you.

If you bought the air second handed, then the drone icon will not appear in your profile.

Flysafely
Alex

Alex B. Posted at 12-13 09:25
If you bought the air second handed, then the drone icon will not appear in your profile.

Flysafely

Thanks Alex but the 2 Mavics are mine since new.
Before I registered Mavic 2, the Air icon was appearing.

DJI Gamora Posted at 2018-12-13 07:34
Hi, no worries. We're here to help you.

Even with your help, I also contacted DJI support.
I sent the invoice in my name to DJI support. (product new)

The answer (which seems to me to be made by BOTs) came that possibly the Mavic Air was bought used (second handed).

I'll say it again. I've been in this forum since I bought my new Mavic Air (about March or April-2018) and it always came up with his icon.

I think I could not register in the forum if I did not have some DJI product.

The MA icon disappeared from my profile the same time I registered my second bird, Mavic 2 Pro.

TZero Posted at 1-3 02:59
Even with your help, I also contacted DJI support.
I sent the invoice in my name to DJI support. (product new)

strange...

You can register in the forum even without any dji products.

the whole icon thing is a mystery. my MP was bought used 2nd hand but look to the left there is the icon. same goes for the I1P icon. only two i bought brand new never used was the M2P and P3S