djiuser_CTFn7pukqgCj
lvl.2
Flight distance : 4772267 ft
United States
Offline
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DJI Gamora Posted at 2018-12-14 03:56
Hi, thank you for bringing this query to us. I know that you are having troubles with connecting your aircraft to the DJI Assistant 2 and we apologize for this. Let me help you out with this. Kindly uninstall and reinstall the DJI Assistant 2 from your PC and retry again with a different cable. Make sure to download the correct DJI Assistant 2 for your Mavic 2 Pro. If the issue still persists, kindly try to download the software to a different PC and use a different cable to see if that works. Kindly let us know if you have some concerns, don't hesitate to reach us. Thank you.
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I am having the same issue. I have tried three different computers, numerous cables, connecting the drone to the computer at different times, downloaded every version 2.0.14 of the DJI Assistant 2 for Mavic from various DJI Assistant sites and still no connection . I am getting a warning to" Calibrate Vision Sensors with DJI Assistant on a PC or MAC is recommended " but I cannot get it to connect with any DI Assistant. DJI makes great drones but just as soon as a new one is released all support goes away for the older versions. I have every DJI Drone from the Inspire 2 to the Mini 2 but the support to repair these software glitches seems to be no more once they released Mavic 3 which DJI priced it out of my price range so I will have to try and keep my Mavic 2 Pro in good working order but now DJI is making that impossible. So I went and purchased the Autel Evo 2 which has a terrific support system. Why spend my money on a drone when DJI will not take the time to service it current customers concerns. You lost a Mavic 3 sale DJI because i have been unable to correct the issue with my Mavic 2 |
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