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iPhone case to thick?
721 6 2018-12-15
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bsmpower
lvl.3
Netherlands
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Hi! I just received my Osmo Pocket. When I tried to connect with my iPhone, my case seems to thick? The connector is plugged but gets unplugged very easily. I’ve got a RhinoShield Playproof case (just 2mm) on my iPhone 8 Plus. Others have the same problem and what to do??
2018-12-15
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DJI Gamora
Administrator

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Hi bsmpower, thank you for bringing this query to us. Apologies for the issues you had. If it gets unplugged very easily, then it might need to remove the case of the iPhone to be securely fitted. Kindly refer to this forum link for more detailed information. Kindly let us know if you have some concerns. Thank you.
2018-12-15
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bsmpower
lvl.3
Netherlands
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DJI Gamora Posted at 12-15 06:51
Hi bsmpower, thank you for bringing this query to us. Apologies for the issues you had. If it gets unplugged very easily, then it might need to remove the case of the iPhone to be securely fitted. Kindly refer to this forum link for more detailed information. Kindly let us know if you have some concerns. Thank you.

I understand, but I saw a lot of video’s of phones with a case and no problem with connecting the Osmo Pocket. Hoped it would work with the case.
2018-12-15
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bsmpower
lvl.3
Netherlands
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Maybe everyone can tell which iPhone case IS compatible with the Osmo Pocket?
2018-12-15
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BrianKushner
Captain
Flight distance : 10728658 ft
  • >>>
United States
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My case isn't even that thick and I have to remove it to connect.
2018-12-15
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bsmpower
lvl.3
Netherlands
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Strange... maybe because the bottom is round shaped which makes it “thicker”
2018-12-15
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kerberos
Captain
Flight distance : 2487628 ft
Italy
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I have the ESR Mimic Series cover (9H tempered glass) for my iPhone 8 Plus and it is PERFECT with the Osmo Pocket. Search for the ASIN b07blrm4c4 on google to find it.
2018-12-15
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