Fessman
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DJI Stephen Posted at 2018-12-17 15:55
Hello and good day dekaderse125. I am sorry to know that you are having issues with your new DJI Osmo Pocket. This is not the experience we want you to have with DJI. Since this issue is happening on your DJI Osmo Pocket. Are you able to get in touch with the dealer where you purchase the unit and ask for replacement? Or if not you may contact DJI Support at https://www.dji.com/support to open a ticket for your DJI Osmo Pocket. Thank you.
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Hi DJI,
Is it possible in a future firmware update to use Osmo Pocket with just a power adapter and take the battery out of the circuit while using the adapter?
I've noticed that even when Osmo Pocket is plugged into a powered USB port, without even recording the battery depletes.
Having to remove O.P. from it's mount to recharge has resulted in many missed opportunites to capture nature videos.
I'm suggesting that you add a mode where Osmo Pocket battery power can be switched off, or switches off automatically when the O.P. is connected to an external power supply.
That way, users wouldn't miss potentially fantastic video footage, due to having to re-charge the Osmo Pocket.
And to make it clear, I am not asking that the battery continue to charge while the power adapter is plugged in- quite the opposite- The battery should be taken out of the circuit when external power in connected- like to an external USB power hub, for instance.
It would be very much appreciated by all |
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