Support Experience:

i was able to get a replacement from DJI. Confirmed that they did replace my M2P and not just the gimbal. ( had a gimbal overload problem- confirmed from DJI it was a 'limp gimbal' / defective )

Cannot confirm with me if it is a refurb or a new drone. When I received it I know it is not new. Very dusty and some of the decals (like the ones you have on the drone when brand new) were missing.
Also the remote I received was scratched and the back decals were scratched. Used used used. I spent almost 2k  CAD on a brand new drone, had a defective gimbal, had to send it back to only receive a unit that is not new and previously used.
Wow , I am beyond disappointed with my  DJI experience. This is my 2nd drone with DJI,  I love the products but when you need help and support with products it makes it not worth the investment. Very disappointing experience.

If this was a DOA gimbal from the time you opened the box???  Then I would insist on a new sealed box product.

If you've had it for 6 months then.........

Randy

Hey Randy- wasn’t DOA. it worked for a few flights.
Definitely less than 6 months.  I purchased the drone in Sept and send it back end of nov.
When I asked other owners if they had new ones sent they said yes. Mine. Hmmmm ‘another story

Hi fansbdfc0808, sincerest apologies for the negative experience that you had with our service. Please send us a message including your case number so that we can help you. Again we are very sorry for the inconvenience and thank you for understanding.