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Unsatisfied Experience with Support
2059 3 2018-12-17
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fansbdfc0808
lvl.2
Canada
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Support Experience:

i was able to get a replacement from DJI. Confirmed that they did replace my M2P and not just the gimbal. ( had a gimbal overload problem- confirmed from DJI it was a 'limp gimbal' / defective )

Cannot confirm with me if it is a refurb or a new drone. When I received it I know it is not new. Very dusty and some of the decals (like the ones you have on the drone when brand new) were missing.
Also the remote I received was scratched and the back decals were scratched. Used used used. I spent almost 2k  CAD on a brand new drone, had a defective gimbal, had to send it back to only receive a unit that is not new and previously used.
Wow , I am beyond disappointed with my  DJI experience. This is my 2nd drone with DJI,  I love the products but when you need help and support with products it makes it not worth the investment. Very disappointing experience.


2018-12-17
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rwynant V1
Captain
Flight distance : 3098196 ft
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United States
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If this was a DOA gimbal from the time you opened the box???  Then I would insist on a new sealed box product.

If you've had it for 6 months then.........

Randy
2018-12-17
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fansbdfc0808
lvl.2
Canada
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Hey Randy- wasn’t DOA. it worked for a few flights.
Definitely less than 6 months.  I purchased the drone in Sept and send it back end of nov.
When I asked other owners if they had new ones sent they said yes. Mine. Hmmmm ‘another story
2018-12-17
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi fansbdfc0808, sincerest apologies for the negative experience that you had with our service. Please send us a message including your case number so that we can help you. Again we are very sorry for the inconvenience and thank you for understanding.
2018-12-17
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