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Audio Sync Issues
2003 17 2018-12-17
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Pete84
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United States
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Hi guys.  This one is repeatable at least on my osmo pocket.  I'm recording 4k60fps.  When the videos file size is larger than 4gigs, a new file is created.  The new video has about a half second delay.  
Anyone else experiencing this?

2018-12-17
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Pete84
lvl.2
United States
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Did additional testing.  4k30fps seems to be fine.  No issues there.  4k60fps is the problem child... this happens on both .mov and .mp4
2018-12-17
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DJI Tony
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Hi, sorry about the situation. May we have the exact model of your SD card? Have you tried to use an SD card with a higher capacity? Please keep us posted for further help.
2018-12-18
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Pete84
lvl.2
United States
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DJI Tony Posted at 12-18 15:21
Hi, sorry about the situation. May we have the exact model of your SD card? Have you tried to use an SD card with a higher capacity? Please keep us posted for further help.

I'm using this card
https://www.amazon.com/dp/B072HR ... 56GB%20100MB%2Fs%20(U3)%20MicroSDXC%20EVO%20Select%20Memory%20Card%20with%20Adapter%20(MB-ME256GA%2FAM)&sb-ci-a=B072HRDM55

samsung EVO select 256GB  
2018-12-18
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DJI Tony
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Pete84 Posted at 12-18 18:14
I'm using this card
https://www.amazon.com/dp/B072HRDM55?aaxitk=CsrOzk4ycbmUVFlZlW-MjA&pd_rd_i=B072HRDM55&pf_rd_p=3ff6092e-8451-438b-8278-7e94064b4d42&hsa_cr_id=1201694210601&sb-ci-n=productDescription&sb-ci-v=Samsung%20256GB%20100MB%2Fs%20(U3)%20MicroSDXC%20EVO%20Select%20Memory%20Card%20with%20Adapter%20(MB-ME256GA%2FAM)&sb-ci-a=B072HRDM55

Hi, thanks for providing the information. Would it be possible if you could provide the video wherein the audio is not properly synced? You could use google drive or dropbox then provide the link here. Please keep us posted on the latest progress. Thank you for the support.
2018-12-19
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Pete84
lvl.2
United States
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DJI Tony Posted at 12-19 09:35
Hi, thanks for providing the information. Would it be possible if you could provide the video wherein the audio is not properly synced? You could use google drive or dropbox then provide the link here. Please keep us posted on the latest progress. Thank you for the support.

I can try that, but this issue at least for me, is fairly repeatable.  Is no one else on the forum experiencing the issue?
2018-12-19
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JmaFly
lvl.1
United States
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I can confirm this issue as well. I recorded a video last night with same setting 4K60fps and audio is not sync.
2018-12-19
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PiteousPlayer
lvl.2
Hong Kong
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Wonder if the 4GB limit is related to the FAT format issue or not.. Not sure if the Pocket supports ExFAT.
2018-12-19
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Pete84
lvl.2
United States
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The audio in the new files seems to drift.  For example, I can sync up the audio to my lip movements in one scene, but later in that video, some other parts will be unsync'd.  So it's not off by a constant offset.
2018-12-19
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arthurbikemad
lvl.4
Flight distance : 49954 ft
United Kingdom
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Oh dear, this will be interesting!
2018-12-19
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DJI Tony
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Pete84 Posted at 12-19 12:49
I can try that, but this issue at least for me, is fairly repeatable.  Is no one else on the forum experiencing the issue?

Hi, thanks for the prompt reply. Please let us know once you've managed to upload the video for me to coordinate the concern with our team.  
2018-12-20
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Pete84
lvl.2
United States
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https://drive.google.com/open?id ... nQ8PIxvm6LhIAyhzqjw

This is the link to google drive.   This is a short clip after the 4gigabyte mark.  Audio 4 gigabyte file is completely fine.  As the clip extends, the audio delay is significantly worse.
2018-12-20
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Pete84
lvl.2
United States
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I can confirm this happens in all 60fps modes.  If you guys want to test this out, for 4k60fps, a new file is generated abround the 5:30minute mark.
2018-12-20
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fans23356e5e
New
United States
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I am noticing a similar problem shooting 4K at 60 frames per second. There is a significant audio delay.
2019-2-8
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Chi-Ho Lam
lvl.3
United Kingdom
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fans23356e5e Posted at 2-8 11:38
I am noticing a similar problem shooting 4K at 60 frames per second. There is a significant audio delay.

DJI - Is there a resolutionon this?  I am experiencing this problem on 4K30.
2019-2-26
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Marcelladovale
lvl.1

Brazil
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Hey

Is there a solution for this? I bought my DJI Osmo Pocket yesterday and my videos in 60fps and 30fps had an audio delay. Only worked in 25fps.
Why does this occur? I use the same SD for my go pro : SanDisk EXTREME Plus 32 GB micro sd v30.
Thanks
2019-4-2
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Pallab Saha
lvl.1

Singapore
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I am facing the same problem with 4k24fps. Initially i thought that its an issue while importing in premiere pro but then read about it. I am facing it in almost all videos irrespective of file size.
2019-5-19
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fans511839eb
lvl.1

United States
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I have the same issue while using the Osmo Mobile 3 gimbal and the DJI Mimo app.

If I use my regular iPhone camera app while still using the gimbal there is no audio sync issue.

I primarily notice this when I export my video file from my Mac photos app in to FCPX. Makes trying to do any significant video work with the Osmo basically useless.

2019-11-29
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