Please select Into the mobile phone version | Continue to access the computer ver.
Phantom 4 Pro +V2 firmware update issue
1133 6 2018-12-18
Uploading and Loding Picture ...(0/1)
o(^-^)o
Islander18
lvl.2
Flight distance : 278963 ft
United Kingdom
Offline

Hey Folks anyone else experienced issues installing the latest firmware updates for the DJI Phantom 4 pro + v2, managed to update the remote controller with built in screen with the latest version of firmware, and have downloaded the latest version of DJI Assistant for Phantom on my mac, basically trying to install the latest firmware update (version 01.00.2200) stalls at 66% and  shows as update fail Update Error Log with an error code of 0x022404. Ive about tried everything possible, formatted the aircraft SD card, restored the aircraft firmware to factory default using the DJI Assistant, have fully charged batteries, strong stable internet wifi connection, on start up the camera gimbal goes through its cycle before the camera remains in a downward pointing position (hasnt been crashed), any ideas gratefully received!


2018-12-18
Use props
IM35461
lvl.4
Flight distance : 1183753 ft
United Kingdom
Offline

I don't have a solution but the exact problem is also reported in this thread from when the firmware was released a few months ago...
https://forum.dji.com/thread-170373-1-1.html
2018-12-18
Use props
DJI Natalia
Administrator

Offline

Hi, Islander18. we are sincerely sorry for the trouble you’ve been experiencing. Would it be possible if you could show a screenshot of the error code? Also, can you please try to uninstall and reinstall DJI Assistant 2? If still no luck, I suggest you try to use a different computer so we can check.
2018-12-21
Use props
Islander18
lvl.2
Flight distance : 278963 ft
United Kingdom
Offline

DJI Natalia Posted at 12-21 15:45
Hi, Islander18. we are sincerely sorry for the trouble you’ve been experiencing. Would it be possible if you could show a screenshot of the error code? Also, can you please try to uninstall and reinstall DJI Assistant 2? If still no luck, I suggest you try to use a different computer so we can check.

Hi there, thanks for your reply here’s a screenshot of my issue, I’ve tried repeatedly to update the firmware without any positive result only gets to 66% also tried using a different laptop running windows with the same result,
25B4EF20-4079-4986-A18D-33154FE4B1F4.jpeg
2018-12-22
Use props
DJI Natalia
Administrator

Offline

Islander18 Posted at 12-22 02:00
Hi there, thanks for your reply here’s a screenshot of my issue, I’ve tried repeatedly to update the firmware without any positive result only gets to 66% also tried using a different laptop running windows with the same result,

Hi, we're very sorry about this issue. I will forward this concern to our R&D department for further clarification. Thanks for your understanding.
2018-12-22
Use props
DJI Natalia
Administrator

Offline

Islander18 Posted at 12-22 02:00
Hi there, thanks for your reply here’s a screenshot of my issue, I’ve tried repeatedly to update the firmware without any positive result only gets to 66% also tried using a different laptop running windows with the same result,

Hi, Islander. Can you please export the upgrade log so I can forward the log to the engineers for analyze. Thank you.
2018-12-24
Use props
Islander18
lvl.2
Flight distance : 278963 ft
United Kingdom
Offline

Hi there Just to let you know I’ve uploaded numerous uploads of the error log, thanks
2018-12-26
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules