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DJI Mimo crashes on iPhone X
1290 17 2018-12-19
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winwiz1959
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Netherlands
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DJI Mimo crashes on my iPhone X. Tried to uninstall it and installed the app again. App starts up, have to agree and screen disappears. It is still in the background, you can see it in taskswitcher but can't bring it to front. Closing and restarting the app does not help. Restarted the iPhone, no luck. You see it for about half a second and it's gone. iOS 12.1.2.   I was able to activate the Osmo Pocket on my iPad (also iOS 12.1.2 and no problems there) but can't realy use it on the iPad because the gimbal is blocked.

2018-12-19
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fansed98ed1a
lvl.1
Netherlands
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I have same problem about DJI MIMO app crash... but with IPhone 8. I can not activate my Osmo pocket so far...
2018-12-19
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fansed98ed1a
lvl.1
Netherlands
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fansed98ed1a Posted at 12-19 08:06
I have same problem about DJI MIMO app crash... but with IPhone 8. I can not activate my Osmo pocket so far...

sorry ... iPhone 7
2018-12-19
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fansb8104f10
lvl.1

Italy
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Exactly the same problem !
2018-12-19
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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Same problem!!! I have been 4 days trying and nothing... I openned a post here I sent a video but did not get any answer yet... I am disappointed , I need the osmo to work and I had never had a problem like that with DJI before
2018-12-19
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anlar
lvl.4
Sweden
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Same for me, Iphone X 12.1.1.
First it seemed that it might be regional since most of the user reporting this is from Europe, however it works on my friends iphone x, same ios version.
2018-12-19
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winwiz1959
lvl.1
Netherlands
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This is the Crashreport...    https://drive.google.com/drive/f ... 4SCW7q8?usp=sharing
2018-12-20
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lorenzogalli
lvl.1

Italy
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It passed one week and they didn’t fixed the problem yet.. 350€ wasted, what a nice Christmas!

Device: IPhone X updated
2018-12-20
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DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
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China
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Hi sorry for the crash.

Plz  set iphone language to : Chinese, English,Korean, Japanese, German, French
https://support.apple.com/zh-cn/HT204031

We figure out this bug, and will fix this in the next app version.

Plz let me know if crash continues
2018-12-20
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Omron111
lvl.1
Netherlands
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DJI-ytao Posted at 12-20 06:16
Hi sorry for the crash.

Plz  set iphone language to : Chinese, English,Korean, Japanese, German, French

just test it!  It works!!!!
2018-12-20
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anlar
lvl.4
Sweden
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Confirmed, changed from Swedish to English - now app starts
2018-12-20
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winwiz1959
lvl.1
Netherlands
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Switched to English and it works
2018-12-20
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winwiz1959
lvl.1
Netherlands
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I switched back to Dutch and it still works...
2018-12-20
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anlar
lvl.4
Sweden
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Great find :-) Also switched back to Swedish - still works
2018-12-20
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fansb8104f10
lvl.1

Italy
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It works!! Thank you!
2018-12-20
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winwiz1959
lvl.1
Netherlands
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It's a nice to know work around. The app is version 1.0. Lots of room for bug hunting  and improvements. For now I am happy i'm able to use the app on the iPhone
2018-12-20
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DJI Tony
Super Moderator

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winwiz1959 Posted at 12-20 09:41
It's a nice to know work around. The app is version 1.0. Lots of room for bug hunting  and improvements. For now I am happy i'm able to use the app on the iPhone

Hi, thanks for your feedback. No worries, we will do our best to fix the problem as soon as possible. Thank you for continued support.
2018-12-21
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Ezreal
lvl.2

China
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If this issue only occurs on your iPhone and restarting iPhone can not work well, there may be something troublesome with your iPhone system. In such a case, you can use iTunes to restore iPhone after backup or apply Joyoshare UltFix to fix this issue without data loss. May this be useful to you!
8-28 23:32
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