brieucdsmt
lvl.2
Belgium
Offline
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DJI Mindy Posted at 4-18 02:24
Sorry to know the issue persists, if there is still no luck when walking properly, please send in the device for further evaluation, please start a ticket here https://repair.dji.com/repair/index, if the online repair form is not available for you, please contact our support team www.dji.com/support to start a ticket.
Hi again Mindy,
Allow my self to catch back on the past situation. After admitting that the roll axe was defective, DJI support sent me back the same unit still defective with no trace of the pretended reparations.
I then received a new checklist of steps to perform to try to make this ronin work. Which I did.
I carefully pass checked every test and sadly the shake persist.
I also increase the stiffness and walked knees bent and arm next to my chest.
1. Kindly confirm if the firmware of Ronin-S has been updated to the latest version.
2. Please choose the camera type in APP:
3. Please confirm all the knobs on Ronin-S has been tightened.
4. Please make sure to mount the lens support.
5. Please balance the camera properly then do autotune. After the camera has been properly balanced, please elevate or tilt the gimbal to 45 degrees and check via the app the power value of each axis within ±5 or not. If not, please balance the axis again.
Please refer to this tutorial to balance the gimbal: https://www.dji.com/uk/ronin-s/info#video
Ronin is up to date, knobs are locked, balance result is perfect and stays in place in every position, lens support is mounted, power is within +-5 no more.
I must say I’m VERY disappointed to still be in trouble after 1 month and a half request submits, also I found it unprofessional to return the exact same unchanged product after all this time.
I shot a new movie to show you the remaining issue.
Shot with the correct position, leaning forward and knees bent.
https://we.tl/t-J0S5KVzZDc
I know you’re trying your best but after trying one more time another ronin S with another Sony camera it’s clear that I have been sold a defective unit and demand full replacement of it for a functional one.
I’ve been a loyal consumer of yours after using a Ronin M for years I know how to set up your product.
Thank you for your future help.
Best, |
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