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New DJI OSMO Pocket Dead after First Charge (New Firmware Installed)
1135 8 2018-12-22
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amitbhawanidji
lvl.1
Flight distance : 18156 ft
India
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Hey Guys,

I got a brand new DJI OSMO Pocket from the USA through a friend.
Updated the firmware, completed the first full charge and its dead. What's the solution? I charged it for around 1 hour and it is not booting up.

Any way to get this hard reset or is it dead?
What are the options now? Will I have to send it back to the USA or any other way to get it fixed here in India?
Hope I didn't end up with a $350 paperweight.




Regards
Amit Bhawani
2018-12-22
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SamuelSandoval
lvl.1
United States
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So sorry to hear that. Happened to my first unit... Exchanged, seems to be working fine.
2018-12-22
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amitbhawanidji
lvl.1
Flight distance : 18156 ft
India
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I understand regarding the exchange but the product isn't now in the USA and this means that the product means a paperweight for me?
2018-12-29
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DJI Susan
Administrator

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Hi Amit, sorry for the late response. Please kindly write an email to support@dji.com and send the unit to US service center, the designed team will take care once they receive it. Again, we sincerely apologize for the inconvenience.
2019-1-7
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amitbhawanidji
lvl.1
Flight distance : 18156 ft
United States
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Hi Susan,

Didn't receive a reply here hence tweeted at https://twitter.com/amitbhawani/status/1082184017586339840 & made a video at

Regards
2019-1-10
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Dcowks
lvl.1

Bolivia
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My osmo pocket does not turn on anymore after the update
2019-1-20
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WebParrot
Captain
Flight distance : 8871 ft
  • >>>
United States
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amitbhawanidji Posted at 1-10 08:59
Hi Susan,

Didn't receive a reply here hence tweeted at https://twitter.com/amitbhawani/status/1082184017586339840 & made a video at https://www.youtube.com/watch?v=VZijsquvg9s

contact support for a Case#... use Online support by clicking through this link.https://www.dji.com/support
2019-1-20
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juanavima-sp
New
United States
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Hello Guys, I buy my OSMO pocket like 3 weeks ago, so I did the update to the firmware and nothing happen, I don't have the new updates like the 120fps and the cine-like etc. and I don't know what to do, can you help me with this issue?  please
2019-1-20
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Ray-CubeAce
Captain

United Kingdom
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juanavima-sp Posted at 1-20 22:11
Hello Guys, I buy my OSMO pocket like 3 weeks ago, so I did the update to the firmware and nothing happen, I don't have the new updates like the 120fps and the cine-like etc. and I don't know what to do, can you help me with this issue?  please

There has been no update yet that includes Cine-like and the slow-mo should show as 4X which I believe is 120fps.
2019-1-20
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