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Faulty USB-C Cable from RC
2254 1 2018-12-23
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dylanroy
lvl.1
United States
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Hey,

I have spent half a day looking reading instructions, watching youtube videos, and searching forums trying to figure out why I couldn't connect my controller to my Mavic AIR. I then borrowed a family members IPhone, and everything worked as expected. Did DJI just send me a faulty cable? If so is there any way that I would be able to get sent another one or would I have to go through that whole RMA process and send back my whole kit?

Thanks,
2018-12-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi dylanroy, sorry for the troubles on connecting the RC to your phone, did you try the USB port at the bottom of the RC with your own Type-C cable? Will it work? What mobile device are you using? It would be better to try another Type-C port mobile phone to have a test to verify if the included Type-C cable is damaged. Thank you. GTScreenshot_20181224_104857.png
2018-12-23
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