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Phantom 4 pro remote won’t turn on
509 5 2018-12-25
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Colester99
lvl.2
Flight distance : 510551 ft
Canada
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So I have had the phantom 4 pro since this August. Today I got the dji goggles. I updated the drone via the app plugged into the remote. While it was updating I tried pairing my goggles to the phantom 4 pro vs 2.0. The drone disconnected from the remomote so I let the download finish. I went to restart the remote to reconnect it and it didn’t start. The white lights won’t come on. Not even when charging. The only thing it does it let out a high pitch squeal that is very annoying.  This happens when it is plugged into the wall charger or when I’m pressing the power button. Does anyone know how to fix this or what I should do? I have a business and need this drone running ASAP as I have appointments I’m two days! I called dji and the guy just said if it dosnt have power after charging for 5 hours call this other company. It’s ok bc I’m in Ontario that’s a long time getting fixed I need to do this from home or take it somewhere in Ontario as I can’t wait that long
2018-12-25
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DJI Tony
Administrator

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Hi, we're sorry to know about this situation.  Would it be possible if you could provide a short video of this concern for a further check? You could use google drive or dropbox then provide the link here. Please keep us posted on the latest progress.
2018-12-25
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Colester99
lvl.2
Flight distance : 510551 ft
Canada
Offline

DJI Tony Posted at 12-25 13:53
Hi, we're sorry to know about this situation.  Would it be possible if you could provide a short video of this concern for a further check? You could use google drive or dropbox then provide the link here. Please keep us posted on the latest progress.

https://www.dropbox.com/s/8bae7sng9sbq302/Video%202018-12-25%2C%205%2022%2002%20PM.mov?dl=0
2018-12-25
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Colester99
lvl.2
Flight distance : 510551 ft
Canada
Offline

Colester99 Posted at 12-25 14:38
https://www.dropbox.com/s/8bae7sng9sbq302/Video%202018-12-25%2C%205%2022%2002%20PM.mov?dl=0

There’s a video
2018-12-25
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Robert Carr
lvl.1

Ukraine
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hmm, that's weird.
2019-1-23
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Colester99
lvl.2
Flight distance : 510551 ft
Canada
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Robert Carr Posted at 1-23 14:47
hmm, that's weird.

Yes it’s away in bc now getting repaired I’ll see what it is
2019-1-23
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