I just picked up a new Spark, and it wasn't saving pictures and video.
In reality, it was, just my computer hadn't been detecting them until now.

I still have one more problem.
Not all of my videos save. My pictures do, but not the videos.
I tried to give it time to save my video, and that sometimes works.

For more context, see my forum on SparkPilots.


Note: This forum is also on SparkPilots. Visit it here.

Hello and good day MylesV10. Thank you for reaching out and we're very sorry for the inconvenience that you are facing. Regarding your concern, I would recommend giving a try to use a different SD card just to isolate the issue and try as well formatting your current SD card then give a try again. We recommend using a recommended SD Card for your DJI Spark. I will post the list of recommended SD Card for the DJI Spark. Please keep us posted. Thank you.

Hello,

I have the first SD card on the list you provided (Sandisk 32 GB UHS-1 Micro SDHC).
I formatted the SD card using the DJI GO 4 app.
I took some pictures and recorded some video after that.

I did a test, and all pictures saved no matter what.
For videos, the last video I took saved. After I had stopped the video, I had left the Spark on for a few more seconds (about 10-15), and the video showed up on my computer.

The other videos were either stopped and the Spark was then immediately turned off, or another video was immediately started (about 5 seconds) after.

I think the problem is that the Spark has to finalize the video, and I'm not giving it time to do that.
I am going out filming tomorrow or in two days, and I will post what happens.

Also, I was just thinking that the app should have a feature notify you when it is done saving. It could be optional to turn on, but still a nice one to have.

I know I'm probably not the first one to have this problem! ;)