DJI Mindy
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djiuser_BipgTJKEaLaC Posted at 12-28 16:33
Hi, I could have provided you an American address if I had been told this was the delay. But there has been no communication to that fact. I am now no longer able to do this as I am back in Australia.
I had previously organised shipment with your team back to Australia and confirmed that this would be the case and confirmed that the address had been set correctly in your system. I was told everything was fine. Your system stated that UPS had been booked and I was waiting on a tracking number. At that stage I was more than happy to pay the postage.
Hi Nathan, we are terribly sorry to read on your experience with our customer support and the trouble caused, your case has been escalated to the higher level team, we will have the designated team to follow up and contact you soon after figuring out what happened, we will also keep an eye on it, hope there will be an update soon. |
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