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Quality??
727 7 2018-12-30
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Jakefudge
lvl.2
Flight distance : 155676 ft
United Kingdom
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This happened last night unplugging an extension cable. Easy as anything, no pressure, just popped right out! Looks like only a small amount of glue holding it, maybe softened by the heat this thing puts out?  Not impressed
199BB6EA-7375-43C8-B0A9-0C547DCBD2D5.jpeg
2018-12-30
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fansfe82067d
Second Officer
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Australia
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Hmmm. Fortunately spares are available.
2018-12-30
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Visual Air
Core User of DJI
Flight distance : 2710115 ft
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Canada
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fansfe82067d Posted at 12-30 15:57
Hmmm. Fortunately spares are available.

Spares are available on the DJI website?
2018-12-30
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Jakefudge
lvl.2
Flight distance : 155676 ft
United Kingdom
Offline

fansfe82067d Posted at 12-30 15:57
Hmmm. Fortunately spares are available.

Why should I have to buy spares?! It’s a week old and going back.
2018-12-31
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WebParrot
Second Officer
Flight distance : 23625 ft
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United States
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There's one other post here with a similar problem.  As I suggested too them, scroll to the bottom of this page and click on the Support tab, open an online Chat session.  Have the SN ready and be prepared to give them a link to this Post.  You'll  be requesting/demanding a Case # to get a replacement.  Offer to return the defective part if they provide a postage paid RMA.  For now use the USB-C port on the bottom of the device.
2019-1-3
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Jakefudge
lvl.2
Flight distance : 155676 ft
United Kingdom
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WebParrot Posted at 1-3 05:45
There's one other post here with a similar problem.  As I suggested too them, scroll to the bottom of this page and click on the Support tab, open an online Chat session.  Have the SN ready and be prepared to give them a link to this Post.  You'll  be requesting/demanding a Case # to get a replacement.  Offer to return the defective part if they provide a postage paid RMA.  For now use the USB-C port on the bottom of the device.

I’d love to but the bottom usb does nothing with my iPad or iPhone   
2019-1-3
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WebParrot
Second Officer
Flight distance : 23625 ft
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United States
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Jakefudge Posted at 1-3 10:05
I’d love to but the bottom usb does nothing with my iPad or iPhone

Be sure to have the "upper" connection (where the connectors attached) closed.  Put the cover that it came with on.  When you use the bottom port for data, the upper port has to be 'closed' or off.  Replacing the cover does that.
2019-1-3
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EdM
lvl.4
Flight distance : 1491814 ft
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United States
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Jakefudge Posted at 1-3 10:05
I’d love to but the bottom usb does nothing with my iPad or iPhone

I'm using the USB-C to Lightning cable made by Apple and it works fine with mine.
2019-1-3
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