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Osmo Pocket stopped recording audio
5922 32 2018-12-31
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billium28
lvl.2
Flight distance : 55207 ft
United States
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Mid week through my vacation the Pocket stopped recording audio. I have about 3 days of videos working fine and then from one day on there is no audio. According to Windows and the few video players I have used there is stereo at 189k bitrate.

Has anyone had this issue? I guess I will be returning this thing. The sad part is the ruined videos!
2018-12-31
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Ray-CubeAce
Captain

United Kingdom
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Have you tried putting the clips into an editor and seeing if there is a waveform in the audio?
2018-12-31
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billium28
lvl.2
Flight distance : 55207 ft
United States
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Ray-CubeAce Posted at 12-31 07:55
Have you tried putting the clips into an editor and seeing if there is a waveform in the audio?

I did this and there are no waveforms what so ever. I believe the audio was just not captured. I will return my camera. I feel sad due to the content of the videos.
2018-12-31
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Ray-CubeAce
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United Kingdom
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The only other thing I can think of is if you have adjusted the mic level in the Pro mode. If you haven't done that then I guess it has packed up unless it was possible you covered the main mic with your hand.
I'm not accusing, just going through possibilities, but if you say there is no waveform then I'd guess there is a problem although I think you are the first to suffer audio failure.  I'm sorry you have suffered this way.
2018-12-31
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DJI Paladin
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Flight distance : 318 ft

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Hi Billium, I'm really sorry to hear that. I would suggest you try  reset the settings to factory defaults and check if the issue is still the same. May I know what happened before this issue occurred? Kindly post a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2018-12-31
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fansd824c1c4
lvl.1
Flight distance : 173724 ft
United States
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I have recently acquired the same issues.  My audio is crackly and you can barely make anything out. Then the audio stops and there are no wavefourms.  Once I have enough points I will make a new topic show this and seeing if I can get help.  It's been like this my last 4 videos. Very dissipointed.
2019-3-24
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fansdcc0ce23
lvl.3
Flight distance : 409478 ft
United States
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Ran into this exact same issue today.   Audio begins to crack,   volume is almost nonexistent, and then it totally cuts out.     This was only have the latest firmware that this issue has started occurring.   Anyone else have this problem and possible resolution?
2019-4-28
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Cool h
Second Officer

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Me too, I have that same issure few months ago and DJI replace the motherboard of it, after that I try not to upgrade the firmware unless it is big, I skip last update since it only fix date display. The audio issue happened after I updated tge firmware.
2019-4-28
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fans3451bf25
lvl.1
Flight distance : 64603 ft
United States
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Just stated having this audio issue and can’t fix it... sounds windy and scratchy. I have a google drive link but it won’t post.
2019-6-19
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fans3451bf25
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United States
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fansd824c1c4 Posted at 3-24 12:16
I have recently acquired the same issues.  My audio is crackly and you can barely make anything out. Then the audio stops and there are no wavefourms.  Once I have enough points I will make a new topic show this and seeing if I can get help.  It's been like this my last 4 videos. Very dissipointed.

Any fix on this?
2019-6-19
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fans3451bf25
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Flight distance : 64603 ft
United States
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fans3451bf25 Posted at 6-19 15:24
Just stated having this audio issue and can’t fix it... sounds windy and scratchy. I have a google drive link but it won’t post.

Any fix on this? I have this issue.
2019-6-19
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GabrielGV
lvl.1
Flight distance : 478510 ft
Mexico
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I have exactly the same issue. The audio es terribe or not present.

Hope DJI address this.
2019-6-30
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GabrielGV
lvl.1
Flight distance : 478510 ft
Mexico
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I have exactly the same issue. The audio is terrible or not present at all. Hope DJI address this ASAP.
2019-6-30
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fans2b95314a
New

United States
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I had the same issue that happened when I was shooting a video the microphone shuts down. I returned to the factory and they responded that the core of the camera was damaged, and they refused to fixed under the warranty. I’m very disappointed!!
2019-8-23
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csikoslehel\
lvl.1
United States
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Same here no audio at all tried to reset still the same.
Two months ago the main board burned out and changed under warranty and I didn’t really used the camera and now is broken again. I’m really disappointed.
2019-8-25
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fansc8cb9855
lvl.1

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I purchased the OSMO pocket for a trip to Europe and use for my Real Estate business.  After the first day of use the sound is no longer recognizable.  It has sound but it sounds scratchy, cracks and unrecognizable.  Very disappointed.  Should have purchased a gopro.  
2019-9-17
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fstronin
lvl.1
Flight distance : 575164 ft
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I have the same issue. I'm pretty sure that the latest firmware has added this issue. The sound was cracky before and now it is very-very low. I'm very disappointed, GoPro is a better choice, I'm going to sell OP.
2019-9-23
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djiuser_vIKgM8VxRcWq
lvl.1
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I have the same issue of no audio in my videos. Started near the end of September. Most have no sound. Sometimes I get less than a second worth of audio at the beginning, but cuts off back to zero. All I see is a very low volume static in the background. I found for me, the cause is from the wireless module. Unplug the module and everything was back to normal. Reached out to CS and waiting for a response.
2019-9-23
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Ujwal Barbde
lvl.1

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The problem of audio has started after rolling out its new update...
2019-10-10
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alwayssmiles222
lvl.1
Canada
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Very Disappointed , new user to dgi brand new osmo pocket tested at home before going on vacation to turkey mic was working fine before i left , after half way on my vacation tried to play back amazing videos i shot only to find out i had no audio only crackling sounds , very expensive vacation with no audio memories   now that i'm looking at these posts this is an old issue with mini pocket any fixes? tried reset several times.
2019-11-7
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fansfa6cab49
lvl.1
Flight distance : 7464 ft
United States
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Does it have a metallic like sound? Scratchy sound? Mine did, also would cut audio out completely. I mailed mine in. Luckily it’s still under warranty and I did buy the refresh care for it. But you shouldn’t be having these issues with a brand new camera for what we have paid for them.
2020-1-24
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fansfa6cab49
lvl.1
Flight distance : 7464 ft
United States
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2020-1-24
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fansfa6cab49
lvl.1
Flight distance : 7464 ft
United States
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For some reason I cannot post the screen shot of the repair list. They replaced the core board ($163.00) and labor ($63.00) for a total of $228.00. As I said it was still under warranty so the repair was of no cost to me. Hope this helps.
2020-1-24
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djiuser_vLLpZLWmGVaW
New
United Kingdom
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I attended a gig recently and on one recording the sound didn’t record
2020-2-5
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djiuser_vLLpZLWmGVaW
New
United Kingdom
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I attended a gig recently and on one recording the sound didn’t record
2020-2-5
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mohitkjoshi
lvl.1

United States
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I got a new Osmo Pocket and the initial firmware installed was 01.10.00.30. However I cannot get it to record audible sound when recording to sd card. The sound is fine when recorded directly to mobile phones (iphone or samsung) so at least one mic is functioning properly. Reading through this, its highly likely to be the firmware, although this is really disappointing. Tried with sandisk extreme 128 GB cards (as well as other cards). At lower fps (25/30) the speech seems to be recognizable, but very scratchy, cracky and practically useless.
2020-2-9
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msaithan
lvl.1
Saudi Arabia
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I still have the same issue, Audio is recorded in some videos but not in others
I have done the following with no luck
1- Made sure not covering the 2 mics (front and below)
2- Brand new Sandisk Extreme Pro card
3- Updated to Latest firmware
2020-3-26
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spyder0069
lvl.1

United States
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Second time using mine and it now has this issue.  Crackling static sound like talking to a 80's drive through burger joint.  I am unsure if the update to .30 happened initially or if I did it in between the recording that worked and the one that failed.  Lost an hour video I recorded for my elderly father while he's on "stay at home".  
2020-4-19
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Dmytro Petrov
lvl.2
Flight distance : 126942 ft
Ukraine
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I got issue with my Osmo pocket. Then i started testing my wireless module I noticed that i have VERY low audio that hard to hear. I don`t know may be i changed some settings by accidend while ago or i got it it changed automatically with last firmware update. I got already some thinking that my microphone is broken. But i was lucky to find this forum thread.

Ray-CubeAce told - "The only other thing I can think of is if you have adjusted the mic level in the Pro mode. "
Yes, Exactly! Thanks :-)
I change low to high sound in PRO mode and got sound fixed instantly. So, most likely i changed settings while ago testing it and forgot.
Now it works nice.

I like to use wireless module with osmo pocket. Recording video with osmo pocket and controller wheel in one hand (with wireless module on). And holding mound with my iphone (big screen and access to pro setting ) in the left hand. I LOVE MY Osmo Pocket and quality of picture.

The only negative about it, i just discovered that I can`t use wifi wireless module and external microphone at the same time :-(
This one should be definately improved by DJI.

All the best,
Dmytro
2020-4-25
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Curt1591
Captain
Thailand
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with your controller hand over one mic, and the wireless over the other, it's no wonder sound is reduced.
pocket.jpg
2020-4-25
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djiuser_kk35eeYo1tyS
lvl.1
United States
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I'm having the same issue. It sounds like crackling and waves.. any response from DJI ?
2020-7-28
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ccastillo1005
lvl.1
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United States
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I experienced the same issue with my osmo pocket. Check the video for modification - https://www.youtube.com/watch?v=Z-FRzxtDNJQ
2020-8-25
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SMRdrone
lvl.1
Flight distance : 1226362 ft
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United States
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So sad!  instead of fixing this long standing and often reported issue, they just try to get us to by a new Osmo Pocket 2.  No thanks!  I now have the Go Pro Hero 8 and a media pack that works flawlessly.  Much better picture too!  Bye bye Osmo Pocket!
2020-12-16
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