cincyfoto
lvl.1
Flight distance : 262382 ft
United States
Offline
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I just went through the support and replacement process after my lightning adapter broke off when using the DJI-bought Phone Holder+. Used chat support. A day later, I get an email from "Mark" saying my request was "unapproved" because the adapter is not covered by warranty. Huh? It's part of the product and its nicer features fairly useless without it. He was kind enough to give me a link in his email to *BUY* a new one for... $19 + $15 shipping. So, uh, $34 for a part that shouldn't break, should be covered by warranty if it does and is very inexpensive, relatively speaking, to produce. Not a happy camper. |
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