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BRAND NEW // PITCH IS NOT CONNECTED
365 1 2019-1-3
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Dawo
lvl.1
France
Offline

Hi there,

I've just received yesterday my new RONIN S.
I connected it to the Apps after turned it on. But nothing happen.
It like the motor are OFF.
I tried to update the RONIN with DJI PRO ASSISTANT. It failed with this error message "0401 Pitch device is not connected"
In the Apps, the STATUS / CHECKLIST / The Tilt is in RED, not working.

Could you please help me. I'm afraid the RONIN is just not working ?
Best regards,
David Tiago (France)
RONIN S S/N 0EMDFCE00D02ER
2019-1-3
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Dawo, we are so sorry for the troubles on updating the firmware and the late response, may I verify if the update was successful in the end? If not, please try other cables or the computer and keep us updated with the result, thank you.
2019-1-7
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