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Change email, DJI account
3939 10 2019-1-6
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Oleg Menkov
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Flight distance : 4048235 ft
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Russia
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Hello!


How can I change email my Dji account, changed domain, access to old mail lost.


Thanks!


2019-1-6
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DJI Mindy
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Flight distance : 7 ft
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Hi Oleg, sorry that the DJI account cannot be changed. If you have another email, you just need to register it and it can be used, but the old emails cannot be accessed, sorry for the inconvenience caused.
2019-1-6
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Oleg Menkov
lvl.2
Flight distance : 4048235 ft
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Russia
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DJI Mindy Posted at 1-6 22:41
Hi Oleg, sorry that the DJI account cannot be changed. If you have another email, you just need to register it and it can be used, but the old emails cannot be accessed, sorry for the inconvenience caused.

This is the easiest answer. Together with the new account I will kill my profile in SkyPixel and flight history, it is not very good.
2019-1-7
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DJI Mindy
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Oleg Menkov Posted at 1-7 12:22
This is the easiest answer. Together with the new account I will kill my profile in SkyPixel and flight history, it is not very good.

Hi Oleg, sorry for the late response, yes, the flight history cannot be transferred, we are really sorry for the inconvenience caused.
2019-1-11
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fanseb932dd2
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DJI Mindy Posted at 1-6 22:41
Hi Oleg, sorry that the DJI account cannot be changed. If you have another email, you just need to register it and it can be used, but the old emails cannot be accessed, sorry for the inconvenience caused.

yall should change that
2019-10-10
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Jay241
lvl.2
Flight distance : 95233 ft
United States
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Something every company out there offers (for simple reasons, you may sale your domain and email needs to change). I can see this issue has been going on over 2 years and DJI refuse to add this feature, why not? What is the logistic that you refuse to add this feature? Thanks for any reply.
2020-10-20
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DJI Mindy
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Jay241 Posted at 10-20 07:01
Something every company out there offers (for simple reasons, you may sale your domain and email needs to change). I can see this issue has been going on over 2 years and DJI refuse to add this feature, why not? What is the logistic that you refuse to add this feature? Thanks for any reply.

The DJI account cannot be updated, we've forwarded to the technicians to consider this function but it is still not available yet, we sincerely apologize for the inconvenience caused.
2020-10-21
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Jay241
lvl.2
Flight distance : 95233 ft
United States
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Mindy, my email will expire soon and I found a new email program that is best for my use. How can I use the DJI app with the new email and also, I did buy the  Care Refresh, how will I go about in case my drone malfunction or I have an accident? How all this works? Very confusing and I can see the "we've forwarded to the technicians to consider", but they have not in more than 2 years. Please explain the process. Thank you Mindy or whoever can answer.
2020-11-22
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DJI Susan
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Jay241 Posted at 11-22 13:07
Mindy, my email will expire soon and I found a new email program that is best for my use. How can I use the DJI app with the new email and also, I did buy the  Care Refresh, how will I go about in case my drone malfunction or I have an accident? How all this works? Very confusing and I can see the "we've forwarded to the technicians to consider", but they have not in more than 2 years. Please explain the process. Thank you Mindy or whoever can answer.

Hi there, please contact our support team via email at support@dji.com for assistance.
2020-11-23
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MikesTooLz
lvl.2
Flight distance : 160249 ft
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DJI Susan Posted at 2020-11-23 03:20
Hi there, please contact our support team via email at support@dji.com for assistance.

What If I need to change my email address and the old email address was read only, I can read emails sent to it but cannot send emails from it?

4-10 17:54
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DJI Susan
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MikesTooLz Posted at 4-10 17:54
What If I need to change my email address and the old email address was read only, I can read emails sent to it but cannot send emails from it?

Hi, now we support changing email, you may contact our support at support@dji.com for assistance.
6-7 02:13
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