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Can’t find case number
2166 3 2019-1-7
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Spencerulz
lvl.1
Flight distance : 538619 ft
United States
Offline

I sent my Mavic Pro out for repairs about a week ago and I have no idea where I can find my case number. I filled out a request and shipped my drone back with the shipping label that was emailed to me. I’ve looked literally everywhere: my emails, the website, and I can’t find my case number. Someone please help!
2019-1-7
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, thank you for contacting DJI Support! We appreciate you for letting us know about your concern. I was able to locate two case number under your email address may I ask for the tracking number that you used in sending the unit back? so we can further check. Thank you.
2019-1-7
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Spencerulz
lvl.1
Flight distance : 538619 ft
United States
Offline

DJI Diana Posted at 1-7 14:25
Hi there, thank you for contacting DJI Support! We appreciate you for letting us know about your concern. I was able to locate two case number under your email address may I ask for the tracking number that you used in sending the unit back? so we can further check. Thank you.

1ZX902W99096694530
2019-1-7
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline


Hi there, we sent you a PM. Kindly check later. Thank you.
2019-1-7
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