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Osmo Pocket Screen Wont Turn On!
8357 25 2019-1-11
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djiuser_eT2LHK2KPEqr
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United States
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I been having issues where the screen wont turn on at all with nothing attached etc.   From powered off to powered on the screen wont turn on. I have to play with it for hours then all off a sudden the screen will work again. Its almost like it thinks its hooked up to my phone so the display turns off.

I also updated to the latest firmware last night and same issues.... Any suggestions?
2019-1-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there, our apologies for the inconvenience. If it is convenient for you, kindly provide a short video of the issue for further check. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2019-1-11
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djiuser_eT2LHK2KPEqr
lvl.1

United States
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DJI Paladin Posted at 1-11 08:49
Hi there, our apologies for the inconvenience. If it is convenient for you, kindly provide a short video of the issue for further check. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.

Here you go! https://www.dropbox.com/s/lf76qrik0ydz6zz/IMG_9245.MOV?dl=0
2019-1-11
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andyboyduk
lvl.2
Flight distance : 283097 ft
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United Kingdom
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I had just the same issue in London yesterday, following several successful shots without a mobile device attached.  I turned OP on and off several times. Each time the gimbal startup motions were as normal but blank screen. In the end I pressed both buttons together to start-up. The screen came back to life. If it shows the same fault in future I I will try connecting my mobile phone to see what happens.
2019-3-16
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JohnnieClark
lvl.1

United States
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I am having this same issue as of today. Has there been a fix for this?
2019-3-16
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Syaz217
lvl.1
Brunei
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I'm having the same issue, the screen lights up but the logo won't show and the display remains black. It requires a few restarts to finally have the display show the normal screen.
2019-4-14
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robomaniac
lvl.2
Canada
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remove the SD card and try again.
2019-4-14
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robomaniac
lvl.2
Canada
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to be more precise, try to power ON osmo WITHOUT the SD card.

I had some weird issue where the camera would power ON then OFF and cycle like that until I stop it. It was a problem with corrupt SD card. Corrupted for the osmo but all other camera (gopro) had no problem. Files on SD cards where good.
https://www.youtube.com/watch?v=ALpIMB2k4jc
2019-4-14
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robomaniac
lvl.2
Canada
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and could you please try plug into your phone.
2019-4-14
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Syaz217
lvl.1
Brunei
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Tried it with and without the sd card, the built-in display won't turn on. Using the wireless module and plugging it to the phone works fine. Its updated to the latest firmware so I'm not sure what to do anymore.
2019-4-14
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Syaz217
lvl.1
Brunei
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Anyone?  This has been happening quite often now.
2019-4-17
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vanzyl
lvl.4
South Africa
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I posted on 4-21 in new thread about the same issue - lots of views but absolutely no reply.  Seems this is a general issue with OP.  Gimbal does start routine but screen stays blank - tried to get another OP in UK but none of the Argos stores had any stock so I had to make do with a osmo mobile2, which worked OK for the job.  Now  I need to get the OP fixed - only 4 months old!!  I did try to plug into phone but does not connect to Mimo app.  it is as if there is no comms at all.
2019-5-17
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mobiteddy
lvl.1
Israel
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DJI, sometimes screen flashes or glitches, sometimes black, sometimes partial, sometimes works.

https://drive.google.com/open?id=1TC4RbDErluQ_qACCRgfv2EASCy_VEpc2

2019-6-30
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mobiteddy
lvl.1
Israel
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mobiteddy Posted at 6-30 03:41
DJI, sometimes screen flashes or glitches, sometimes black, sometimes partial, sometimes works.

https://drive.google.com/open?id=1TC4RbDErluQ_qACCRgfv2EASCy_VEpc2

https://www.youtube.com/watch?v=YwRLaChVTco
2019-6-30
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mobiteddy
lvl.1
Israel
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mobiteddy Posted at 6-30 06:07
https://www.youtube.com/watch?v=YwRLaChVTco

So everyone knows, DJI seems good at responding thru facebook messenger, and I'm told that their tech people will be looking at the video I posted above.  I didn't know google drive would be such a hassle with viewing permissions, so the yt link seems to work fine, for anyone here who is wondering what's going on with the screen.
2019-6-30
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fansa965d10e
lvl.1
United States
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Syaz217 Posted at 4-17 03:59
Anyone?  This has been happening quite often now.

Did you get this sorted ?
2019-7-23
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Jeff.tang.jf
lvl.1
Flight distance : 74928 ft
Switzerland
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Anyone solved this yet? I'm having same issue
2019-8-8
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xobin
lvl.1

Mexico
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Same issue. Sometimes it would resume after turning on and off a few times. However, as of this moment, it won't work anymore; I get a black lit-up screen. (doesn't charge battery, green indicator light doesn't work, camera functions don't work besides the power button)
2019-8-27
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johannessutedja\
lvl.2
Indonesia
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I also experienced the same problem, can you give me input
2019-10-22
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bartourist
New

Switzerland
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[url]Ok, guys, I`m getting quite ANGRY right now. I`ve just got my DJI Osmo Pocket today. I`ve not managed to capture even one sequence. I`ve installed the latest update and this problem with the black screen occurs and the camera doesn`t work AT ALL!  Not to mention, I`ve also recently bought the DJI Osmo Action... it was supposed to be water-resistant to 11m without the waterproof case, it wasn`t. First attempt to jump into the water with it (5ft deep!), aaaand it doesn`t work anymore. I mean COME ON guys!  Two out of two, your products have failed so hard so far! And it`s not just me! I read all these comments in FAQ and I just get more mad! What`s wrong with You?!?!  I`m spending now time on my day off to write this complaint, then I`ll have to go to the store and return ANOTHER of your devices and wait for the extra 3 weeks for the response and MAYBE I`ll get my money back !! This is NOT the quality that I expected when I decided to buy your products ! ! I can send You the link to the video I`ve recorded so You can see the great performance of your DJI Osmo Pocket.
2019-12-3
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Kelvintat
lvl.1

Iceland
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xobin Posted at 2019-8-27 22:36
Same issue. Sometimes it would resume after turning on and off a few times. However, as of this moment, it won't work anymore; I get a black lit-up screen. (doesn't charge battery, green indicator light doesn't work, camera functions don't work besides the power button)

hi there, I'm facing the same issue just about few days ago... now i can't even turn on my osmo pocket...
do you how know to fix it? or you just send back for an exchange?
2-2 13:47
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djiuser_jqyVRqOn8Fwn
New

New Zealand
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My first osmo pocket overheated in the water proof case. I could hardly hold it, it  was so hot. I have just received the replacement under warrenty and this one dosnt work either. The gimble starts but no screen and no power on led. So looks like another $40,00 to return this one. I wonder if the third one will work or if I have to send that one back too. NOT HAPPY.
2-22 02:35
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LTrain
lvl.2
Flight distance : 91919 ft
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United States
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My DJI Osmo pocket does the same thing. I called customer service a few months ago and they said it was the memory card. But that doesn't seem to be the case now. And I'm seeing lots of people with the same problem. Is this in inherent design flaw?
5-2 13:10
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Shang Alf
New

Vietnam
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this piece of junk work randomly black screen also ...  hey DJI are you trying your overpriced product before selling them .. ?
5-23 23:38
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cafeinbed
lvl.1
Flight distance : 1814918 ft
United States
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same problem, did you get it fixed?
9-13 13:22
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cafeinbed
lvl.1
Flight distance : 1814918 ft
United States
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same problem, did you get it fixed
9-13 13:23
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