LaurenOE
lvl.3
Flight distance : 969452 ft
United States
Offline
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DJI Mindy Posted at 1-15 01:00
Our repair center will get it addressed as soon as possible, if you need any assistance, please feel free to keep me updated, I will do my best to help.
Well, thanks Mindy.
The interaction was fair to inconvenient. I had to make a little video to justify what was going on, then, the repair folks said... "Recently we have received some feedback about the tightness of the Focus Wheel's knob, some of them are very tight, some are very loose, and in response to this, we have optimized the user experience and operation accuracy by adjusting the Ronin-S Focus Wheel's degree of tightness accordingly. Please do not worry, as the tightness does not affect the Focus Wheel's function so it is safe to use. "
With that paragraph, they were basically saying "some are tight" and "some are loose" everything is fine. That means poor quality control and ignores that mine started off tight, but became loose within days. A focus wheel is designed to hold focus, so a loose one is defective. That doesn't bode well for the Ronin -S which is a pro product, and I am a professional.
I said NO, and they said "Just for YOU, we will replace it."
I am sending the old one back for - I hope - a replacement.
I also ordered the Tilta one. |
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