fansa0342416
lvl.2
United States
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DJI Susan Posted at 3-31 23:18
Sorry, I have pushed the team again, but have not received any update for now. You may fly with a mobile device first. Sorry for the inconvenience caused.
This discussion is very unproductive to say the least. To find information, on one hand you reference checking the website. I have yet to easily find anything related to firmware upgrades using your website and the navigation.
Secondly, someone decided that the smart controller WOULD support the M2E products and included it in the intro video as well as other collateral. Someone had some sort of a timeline in mind when those details were included.
It's unacceptable from a customer perspective to expect us to take time from our busy days to keep checking your website or these forums for information. NO INFORMATION means that you're leaving us each to make our own determination what the REAL story is. This means we're all telling folks NOT to buy your equipment, and if they are checking forums in advance of a purchase, they see these dialogs and no doubt may decide NOT to purchase anything as a result.
If your R&D team cannot provide an actual availability date, then how about a definitive date when to issue the next update? It's hard to imagine that something which is software driven, uses a controller that's essentially a smartphone, and there are already apps you have that work on similar hardware -- that you cannot provide at least a date when you'll know more.
This is a pretty expensive item for governmental and other public service agencies to justify a purchase based on a "future state" with no committed delivery date(s), and no routine status updates as well. We expect to buy what we can immediately leverage for the community -- business purchasers are no different.
In short, lack of commitment and lack of usable information means you are losing revenue every day that you sit in silence on this issue. Go out on a limb, talk to a superior to get "REAL" data, and share it. We won't wait forever on this. |
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