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4k video
1936 18 2019-1-17
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tuuguu
lvl.1
South Korea
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HelloI recently bought osmo pocket. I think there is a problem that  4k video doesn't work on video players (VLC media player, windows media player) on PC. but 1080 video is playing good. What will I do, please help me!
2019-1-17
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Lotuner
lvl.1

Ukraine
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Probably you have to convert your video, maybe to another format. I usually use online video and audio converter on that purpose. You can try this one editmp3
2019-1-17
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Wiz33
First Officer
Flight distance : 13858 ft
United States
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What's your PC Spec? I have no problem with 4K playback on any of my PC with VLC.
2019-1-17
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djiuser_renqJF6lT8Mr
lvl.2
Canada
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I suspect it has to do with the capabilities of your computer. If 1080 is working then 4k footage in theory should as it would be the same file type. I know of a few people that purchased Drones or an Osmo to find that their computer was not up to the task (especially editing 4k Osmo Pocket footage even more so compared to other types of 4k video). Try shooting in 2.7k as it might be a happy medium.
2019-1-17
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BeterBan
Second Officer
Austria
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Did you try (free) MPC-HC? It works well with 4K.
2019-1-18
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OmeSlikkum
lvl.2
Netherlands
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What's your computer spec m8. And especially your videocard. Any PC that's not older than 4 years should play 4k footage nicely, but it depends on your graphic card. Also do you use the latest VLC media player and in what format did you shoot your footage. MP4 or MOV.
2019-1-18
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j.r.r.
Second Officer
Canada
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BeterBan Posted at 1-18 01:23
Did you try (free) MPC-HC? It works well with 4K.

Thank you for this recomendation. I had problems playing 4K videos recorded at 60 fps, none of the default video players on my Win 8.1 laptop are able to show on the screen. The video will play but screen is just black. I tried VLC latest version but video plays very choppy and for first 15 sec or so the display is static. I just installed MPC-HC and all problems are gone. My laptop is not the newest but it has:
- Intel i7-4800MQ CPU at 2.7 GHz
- 16 GB RAM
- 64-bit Windows 8.1
2019-1-18
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RunarHaugen
Second Officer
Norway
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Try Potplayer from https://potplayer.daum.net/

Recommended!
2019-1-18
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. We would recommend checking the capability of your computer if it could support the format that you've used to record a video. You could also try to use different software to see if there will be changes. Please keep us posted on the latest progress.
2019-1-20
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BeterBan
Second Officer
Austria
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My PC is 5 years old, AMD A8-5500, Radeon HD7560D, 4GB RAM. Win7 ... it plays 4K/60fps.
- I am using only MPC-HC, with MPC-HC you also can jump from frame to frame and save each with Alt-I
Video/photo processing (as few as possible) with (free) IrfanView an Wondershare Video Converter.
2019-1-20
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theprisoner6666
lvl.4
Hong Kong
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djiuser_renqJF6lT8Mr Posted at 1-17 07:52
I suspect it has to do with the capabilities of your computer. If 1080 is working then 4k footage in theory should as it would be the same file type. I know of a few people that purchased Drones or an Osmo to find that their computer was not up to the task (especially editing 4k Osmo Pocket footage even more so compared to other types of 4k video). Try shooting in 2.7k as it might be a happy medium.

Unfortunately, there's no 2.7k on the Pocket. Could be a good future update.
2019-1-20
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DJI Tony
Super Moderator

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theprisoner6666 Posted at 1-20 21:12
Unfortunately, there's no 2.7k on the Pocket. Could be a good future update.

Hi, thanks for sharing your input. Yes, the 2.7k is not yet available on our Osmo Pocket. No worries, we will help you to forward this suggestion into the designated department. Thank you for continued support.
2019-1-21
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FreeWoRLD
lvl.3
Flight distance : 2238 ft
United States
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4k 60fps plays almost flawless on my 2013 Macbook Air and that’s a really old notebook.
2019-1-21
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FreeWoRLD
lvl.3
Flight distance : 2238 ft
United States
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4k 60fps plays almost flawless on my 2013 Macbook Air and that’s a really old notebook.
2019-1-21
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Upscaleman
lvl.4
United States
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My videos play just fine on my Surface Book 2 with stock apps.
2019-1-21
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Upscaleman
lvl.4
United States
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did you change the native .mov to mp4?
2019-1-21
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techowned
New

India
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Did you try the latest version of VLC for windows 10, it fixes many problems, hope this helps to solve your issue.
2019-11-11
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kkmin
lvl.2

United States
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Try to use a PC video converter to convert 4K video to MP4 format.  4K video is only supported by a few media players.  If you don't want to convert it, you can watch the 4k video on that video converter. It has a bulit-in media player, which can play 4k video.
2019-12-30
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kkmin
lvl.2

United States
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kkmin Posted at 12-30 02:46
Try to use a PC video converter to convert 4K video to MP4 format.  4K video is only supported by a few media players.  If you don't want to convert it, you can watch the 4k video on that video converter. It has a bulit-in media player, which can play 4k video.

https://www.joyoshare.com/video-converter/
2019-12-30
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