Daroga
Captain
Flight distance : 3517287 ft
United States
Offline
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Two most common issues:
1) As you suspect, lightening cables are the most common problem. They must be Apple certified. Find the one(s) that came with your Apple product(s) and try them.... or buy a certified cable from local retailer or Amazon... DJI needs fully functional cables - so just because they work on other devices or PC doesn't mean that they can carry the required signals that DJI requires.
2) With my RC and a good cable, when the mobile device shows disconnected it's usually because of my startup order. If I startup RC, then Aircraft, then GO App, it usually works. If I use some other startup or the mobile device shows disconnected. if I simply pull the lightening cable out of the socket at the mobile device and then reinsert it, the connection will usually re-establish.
Beyond these common issues, the RC usb port and firmware troubleshooting would follow.......
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