Hello

I have had a new spark for about 7 days now, my first day of testing went by fine. Today, however, I experienced a loss of video signal and received a “controller hardware malfunction” message, while setting up a flight with my second battery.

The message went away after resetting but I have not found much information regarding the possibility of bigger issues that may affect me during flight.

Any help would be appreciated.

Regards

Vitelio

Hello and good day Vitelio. I am sorry to know that you are having issues with your new DJI Spark. This is not the experience we want you to have with DJI. May I know if you have updated the firmware of the drone to it's latest one and if you have calibrated the drone as well? In addition may we know what is the model of the mobile device that you are using please? Thank you.  

DJI Stephen Posted at 1-18 08:23
Hello and good day Vitelio. I am sorry to know that you are having issues with your new DJI Spark. This is not the experience we want you to have with DJI. May I know if you have updated the firmware of the drone to it's latest one and if you have calibrated the drone as well? In addition may we know what is the model of the mobile device that you are using please? Thank you.

Hello, thank you.  I am using an iPhone 8 (with the OTG cable at the time of the incident).

All firmware is up to date.

Thank you for the quick reply Vitelio. Kindly please provide us a short video of the said issue for us to check and for us to help you further. Thank you.

Try again, sometimes you get an error message which is not really related to the mentioned problem.

DJI Stephen Posted at 1-18 10:38
Thank you for the quick reply Vitelio. Kindly please provide us a short video of the said issue for us to check and for us to help you further. Thank you.

Thanks for the reply. I did not record the incident and it has not repeated.

ssylca44 Posted at 1-18 13:29
Try again, sometimes you get an error message which is not really related to the mentioned problem.

It seems it was the case, the dron and remote have been working fine with no repeat.

VMA82 Posted at 1-19 18:09
It seems it was the case, the dron and remote have been working fine with no repeat.

Very good, the error message  was likely a 'fluke'
Happy flying.
S.

VMA82 Posted at 1-19 18:09
Thanks for the reply. I did not record the incident and it has not repeated.

You are very much welcome Vitelio. Please update us on the said issue just incase it happened again and if you have any other concerns or inquiries with DJI. Please feel free to post it here at DJI Forum. We are here to help you. Thank you.

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